Senior Software Developer

Julian Grey Corporate Advisory; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A professional corporate advisory firm in Singapore is seeking an experienced IT Support Specialist to provide L2/L3 support for Microsoft D365 and MS CRM platforms. The ideal candidate will have 6-8 years of experience in CRM modules along with strong technical skills in customization and configuration, JavaScript, C#, and Power Platform tools. The role offers a dynamic work environment focused on improving system performance and customer satisfaction.

Qualifications

• 6-8 years of hands-on experience with Microsoft Dynamics 365 CE / CRM.
• Strong understanding of CRM modules such as Sales, Customer Service, and Marketing.
• Familiarity with Azure services (e.g., Logic Apps, Azure Functions) is an advantage.

Responsibilities

• Provide L2/L3 support for incidents and service requests in D365 and MS CRM.
• Analyze, diagnose, and resolve application issues and performance bottlenecks.
• Collaborate with business users to gather enhancement requirements.

Skills

Microsoft Dynamics 365 CE

JavaScript

C#

.NET

Power Automate

Power Apps

Data Management

Agile methodologies

ITIL processes

Tools

Power Platform

Power BI

Azure Services

Job description

Key Responsibilities

• Provide L2/L3 support for incidents and service requests in D365 and MS CRM platforms.
• Analyze, diagnose, and resolve application issues, performance bottlenecks, and integration errors.
• Collaborate with business users to gather enhancement requirements and convert them into technical solutions.
• Implement configuration changes, custom workflows, plugins, and custom reports using Power Platform tools.
• Perform code reviews, unit testing, and coordinate UAT with business teams.
• Manage release deployments across environments (Dev, QA, Prod) following change control processes.
• Monitor system performance and proactively identify areas of improvement.
• Liaise with Microsoft support for complex issues or product bugs.
• Maintain and update technical and functional documentation.
• Stay current on Microsoft updates, patches, and roadmap to ensure platform compatibility.

Requirements

• 6-8 years of hands-on experience with Microsoft Dynamics 365 CE / CRM Online / On-Premise.
• Strong understanding of CRM modules such as Sales, Customer Service, and Marketing.
• Proficiency in:
  • Customization & Configuration in D365
  • JavaScript, C#, .NET, Power Automate, and Power Apps
  • Plugins, Workflows, Custom Entities, Business Rules
  • Data Migration and Data Management
  • Experience with Power Platform tools including Power BI is a plus.
• Familiarity with Azure services (e.g., Logic Apps, Azure Functions) is an advantage.
• Experience working in Agile or ITIL-based support environments.