Senior Manager Audience Engagement

HeritageSG; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A cultural heritage organization in Singapore seeks a Senior Manager for the Audience Engagement team. The role involves planning and delivering heritage programmes, managing stakeholder relationships, and overseeing volunteer strategies. Candidates should have a background in relevant fields and at least 5 years of experience in heritage projects or educational programme design. Ideal skills include stakeholder management and project management, within a creative and collaborative environment.

Benefits

Creative work environment

Opportunities for career growth

Engagement with innovative heritage initiatives

Qualifications

• Minimum 5 years of relevant experience in heritage projects or educational programmes.
• Experience in museum education, archaeology, or teaching is advantageous.
• Ability to work independently and as part of a team.

Responsibilities

• Lead planning, development, and delivery of programmes at ArCH Square.
• Engage with stakeholders to develop aligned programmes.
• Manage volunteers and oversee logistical aspects of programmes.

Skills

Stakeholder management

Project management

Communication skills

Creative problem-solving

Team collaboration

Education

Background in Museum Studies, Archaeology, Education, Arts & Social Sciences

Tools

Microsoft Office

Digital media tools

Job description

About This Role

The role supports HeritageSG (HSG)’s broader mission in deepening public understanding of Singapore’s heritage through meaningful, inclusive, and developmentally appropriate experiences for diverse audiences including families with young children, students, youths, adults, and visitors with diverse accessibility needs.

What You’ll Do

As Senior Manager under the Audience Engagement team, you will lead the planning, development, and delivery of programmes and initiatives at ArCH Square, working under the guidance of the Head, Audience Engagement. You possess a strong understanding of ArCH Square’s vision as a platform and enabler for practitioners, academics, and enthusiasts to transmit knowledge, build capabilities and foster community. You share its mission of empowering individuals and communities to access and contribute to the fields of archaeology and Intangible Cultural Heritage (ICH), fostering a deeper appreciation of Singapore’s cultural identity and shared heritage.

Key Responsibilities

• Conceptualise, develop, and implement programmes, resources, and initiatives at ArCH Square for various target groups.
• Work closely with internal and external stakeholders (including archaeology professionals and ICH practitioners) to develop programmes aligned with ArCH Square’s mission.
• Lead engagement efforts with key stakeholders to ensure the transmission of knowledge, capability building and community engagement.
• Lead or support initiatives involving ICH or archaeology elements with other HSG museums when applicable.
• Develop and oversee volunteer engagement strategies to support archaeology-related works and programmes.
• Prepare proposals, reports, manage programme budgets; ensure project scope, direction, and timelines are on track.
• Manage administrative and logistical aspects of the programmes which include (but is not limited to) marketing, budget planning, visitor management, feedback analysis, documentation, venue management etc.
• Oversee and liaise with vendors, suppliers, and external partners for programme delivery and resource development.
• Supervise interns, junior, temporary and/or outsourced staff supporting ArCH Square’s programmes.
• Undertake any additional duties assigned by the Management.

Requirements

• Background in Museum Studies, Archaeology, Education, Arts & Social Sciences, or related fields is preferred.
• Keen interest in the arts, heritage and museum field, especially archaeology and ICH.
• Preferred at least 5 years of relevant experience in heritage-projects and/or designing educational programmes for diverse age groups, with demonstrated experience in leading programmes and managing stakeholders.
• Strong stakeholder management skills, with the ability to work effectively with practitioners, community partners, volunteers, vendors and internal teams.
• Experience in museum education, archaeology or teaching is an advantage.
• Creative, innovative and resourceful, willing to experiment in uncharted territory.
• Able to work independently while being a strong team player.
• Demonstrate initiative and drive, willingness to take on additional duties when required.
• Excellent interpersonal, written and verbal communication skills.
• Strong organisational and project management skills, with attention to detail and the versatility to adapt to changing needs of projects.
• Comfortable working outside of regular office hours, including evenings, weekends and public holidays.
• IT-savvy with good working knowledge of Microsoft Office; familiarity with digital media tools, social-media engagement, or multimedia content creation is an advantage.
• Proficiency in non-English official languages will be an added advantage.

Why Join HeritageSG?

Be Part of Singapore's Creative Heritage Force

As a subsidiary of the National Heritage Board under MCCY, HeritageSG stands at the forefront of cultural innovation. We're the creative minds transforming how heritage connects with contemporary audiences.

Shape the Future of Cultural Experiences

Join a dynamic team that blends immersive storytelling with cutting‑edge technology. From virtual reality installations to interactive displays, we're pioneering new ways to make heritage accessible and engaging across museums, festivals, and digital platforms.

Work Where Creativity Meets Impact

At HeritageSG, every project matters. Whether you're curating exhibitions, coordinating festivals, or developing digital experiences, you'll contribute to thoughtfully curated experiences that bring heritage to life for millions. Our collaborative environment encourages creative thinking whilst maintaining the highest professional standards.

Grow Your Career in Cultural Innovation

Be part of an organisation that values both tradition and innovation. You'll work alongside passionate professionals who are reshaping the cultural landscape, with opportunities to develop expertise across multiple disciplines – from traditional curation to emerging technologies.

Make Heritage Relevant for Tomorrow

Join us in our mission to ensure heritage remains vibrant and meaningful for future generations. At HeritageSG, your work doesn't just preserve the past – it actively shapes how culture evolves and connects with contemporary society.