Senior Key Account Manager

OEMServices; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading provider in aeronautics based in Singapore is looking for a candidate with a Master's in Engineering or Business and at least 5 years of experience in aerospace and customer support. The role involves managing customer relationships, ensuring contract compliance, and supporting operations across multiple stakeholders. Ideal candidates will have strong interpersonal skills and proficiency in Excel, with knowledge of SAP being advantageous. Regular travel of up to 30% is expected, with a focus on quality and continuous improvement.

Qualifications

• Minimum 5 years of relevant experience in Aerospace and Customer Support functions.
• Experience in air/logistics/supply chain management.
• Ability to prioritize and meet critical deadlines.

Responsibilities

• Ensure fulfilment of performance and monitor contracts.
• Maintain positive relationship with customers.
• Support continuous improvement processes with vendors.

Skills

Strong communication skills

Interpersonal skills

Proficient in Excel

Education

Master’s degree in Engineering / Business / Related Fields

Tools

SAP

Job description

Date de début

02/02/2026

Ville

Singapour

Pays

Singapore

Description

Founded in 2005, OEMServices is now one of the leading providers of equipment support for airlines. We offer a comprehensive range of services in the areas of logistics, repair and equipment provision to meet all our customers’ needs.

We are a unique company that places its employees and customers at the heart of everything we do. Thanks to the growth and dynamism of our company, OEMServices offers its employees careers with development plans and tailor‑made training programmes.

Joining OEMServices is also an opportunity to enter the aeronautics sector and a world of enthusiasts. Don’t wait any longer, take flight with OEMServices!

Job description

Customers’ relationship:

• Ensure fulfilment of performance.
• Monitor contracts compliance and regulatory requirements in area of responsibility.
• Maintain positive relationship with customers.
• Prepare, coordinate, and conduct customers meetings.
• Manage and solve claims by setting up associated corrective plans.
• Ensure customers satisfaction.
• Lobbying to promote OEMServices at VP and C-Level.
• Prospect for business development
• Manage the contract sustainability and provide means to improve it.

Operations monitoring:

• Support, when necessary, suppliers’ contract writing in conjunction with the Strategic Partnerships.
• Coordinate technical queries from the Customer upon request from the technical department.
• Coordinate and write down operational processes.
• Be part of the bidding process upon request.
• Be part of the definition and set up of internal requirements (warehousing, support in‑site within customers’ facilities).
• Manage and follow up retrofit campaigns in conjunction with the technical department.
• Coordinate logistics flow in conjunction with all the stakeholders (internal, suppliers, customers) in order to reach the goals.
• Report and elevate to the direct and transversal management (GM, CEO, Strategic Partnership, Finance, Sales).

Quality:

• Support our process of continuous improvement with vendors and providers.
• Follow up open quality actions until closure.

Regulation:

• Support our Customs Manager to enforce customs and transport rules.
• Any other ad‑hoc duties as assigned.

Autonomy:

• Ability to propose solutions requiring managerial validations and ensure implementation.
• Coordinate project with other departments and directors of departments and report to the management.

Travel:

• Regular travel to be expected between 30%.

Technicity:

• Skills improvement on the tools and be a creative force.

Requirements

• Master’s degree in Engineering / Business / Related Fields.
• Minimum 5 years of relevant and related experience in the Aerospace and Customer Support functions.
• Experience in air / logistics / supply chain management (SCM).
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Ability to prioritize and meet critical deadlines.
• Proficient in Excel.
• Knowledge in SAP, sales and airline operations will be an advantage.

Further information