Senior IT Executive

ISS INTERNATIONAL SCHOOL PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

An international school in Singapore is seeking an IT Support Officer to assist with the day-to-day IT operations. This role involves providing Level 1 support to users, training staff on systems, and maintaining IT documentation. Candidates should have a diploma in Information Technology and a good grasp of the Google Workspace ecosystem and Microsoft Office. Strong troubleshooting skills and the ability to work well in a team are essential. Company transport is provided from Queenstown MRT station.

Qualifications

• Degree in Information Technology is essential.
• Strong understanding of Google Workspace and Microsoft Office applications.
• Ability to troubleshoot a variety of technical issues.

Responsibilities

• Provide Level 1/1.5 IT support for hardware and software issues.
• Train users on systems and network access.
• Maintain and review IT documentation and infrastructure.
• Support IT planning and budgeting initiatives.
• Identify opportunities for IT improvements.

Skills

Good understanding of Google Workspace ecosystem

Microsoft Office proficiency

Ability to diagnose technical issues

Good interpersonal skills

Strong communication skills

Attention to detail

Education

Diploma in Information Technology

Tools

Chromebooks

Macbooks

iMacs

Apple TV

Chromecast

PCs

Printers

Projectors

Job description

Summary

ISS International School is committed to safeguarding the well‑being of our students and promoting the welfare of children and young people. We uphold high standards in our recruitment practices, with a strong focus on child protection and safety.

Reports to Manager, Information Technology on IT day‑to‑day operations and support functions.

Major Duties and Responsibilities:

• Level 1/ 1.5 support, maintenance and resolution of hardware and software issues related to end‑user desktops/laptops, servers, printers and other network issues within the campus.
• Provide training to users in the usage of systems and access to networks.
• Maintain and review IT documentation, covering infrastructure, inventory, service subscriptions and contracts.
• Provide input for annual IT requirements planning and budgeting.
• Analyse, and evaluate system and users’ requirements and make recommendations for IT upgrades.
• Proactively identify acquisition opportunities of new innovation initiatives in line with the strategic objectives of the school.
• Occasionally standby for events and exams after office hours upon request.
• Undertake any other related assignment that may be given by the manager and/or his/her designate.

Requirements

• Diploma in Information Technology
• Good understanding of Google Workspace ecosystem and Microsoft Office.
• Familiarity with various products which include Chromebooks, Macbooks, iMacs and Apple TV, Chromecast etc.
• Ability to diagnose and troubleshoot basic technical issues.
• Ability to support PCs/Printers/Projectors/IT Peripherals Setup and Maintenance.
• Good interpersonal skills and a team player.
• Strong communication skills with all team members.
• Attention to detail and focus.

Work Schedule

Mon-Fri, 8 am to 5 pm

Note: Company transport offers pick-up and drop-off services at Queenstown MRT station.