Senior Executive, Claims Services - Motor

HYPERSCAL SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading general insurer in Singapore is seeking a candidate for claims handling. The role involves investigating motor claims, communicating with clients, and training junior staff. Ideal candidates will have tertiary education and relevant qualifications in general insurance, along with strong analytical and negotiation skills. This role offers an opportunity to work in a reputable company with over 100 years of experience in the industry.

Responsibilities

• Investigate and negotiate settlement on motor claims
• Respond to correspondence and provide efficient phone service to clients
• Instruct support staff on reserve provision and registration requirements
• Review claim files and monitor recoveries
• Provide a technical reference point for queries
• Approve claims payment
• Train and assist junior staff
• Assist superior on big claims handling
• Undertake any other duties as may be assigned

Skills

Motor claims handling experience

Claims technical know‑how

Technical knowledge of underwriting including reinsurance

Analytical skill

Conceptual skill

Communication skill

Negotiation skill

Education

Tertiary education

Relevant qualifications in general insurance

Job description

COMPANY DESCRIPTION

A leading general insurer with a local presence of over 100 years, MSIG Singapore offers an extensive range of insurance solutions for commercial and personal risk protection, enabling the security and safety of individuals and businesses. MSIG Singapore holds an A+/Stable financial rating by Standard & Poor's.

A testament to its growing strength and influence, MSIG Singapore has garnered numerous awards for delivering digitally innovative and customer‑centric solutions. In 2023, 2022 and 2020, MSIG Singapore was awarded Insurance Asia Awards' Claims Initiative of the Year.

MSIG is a subsidiary of Mitsui Sumitomo Insurance Co., Ltd, and a member of the MS&AD Insurance Group - one of the largest general insurance groups in the world with presence in 50 countries and regions globally, 18 of which are in Asia Pacific including all ASEAN markets as well as in Australia, New Zealand, China, Hong Kong, Taiwan, South Korea and India. Headquartered in Japan, MS&AD is amongst the top non‑life insurance groups in the world based on gross revenue.

RESPONSIBILITIES

• Investigate and negotiate settlement on motor claims
• Respond to correspondence and provide efficient phone service to clients
• Instruct support staff on reserve provision and registration requirements and verify data entries for files setup
• Review claim files including monitoring of recoveries, setting of reserves, clients and intermediaries management, assignment of solicitors & surveyors
• Provide a technical reference point for queries
• Approve claims payment
• Train and assist junior staff
• Assist superior on big claims handling
• Undertake any other duties as may be assigned

QUALIFICATIONS

• Tertiary education
• Relevant qualifications in general insurance

OTHER INFORMATION

• Motor claims handling experience
• Claims technical know‑how
• Technical knowledge of underwriting including reinsurance
• Analytical skill
• Conceptual skill
• Communication skill
• Negotiation skill

Please note that your application will be sent to and reviewed by the direct employer - MSIG Insurance (Singapore) Pte Ltd