Senior Business Excellence Executive

Mentor Media Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology company in Singapore is seeking a Business Excellence Senior Executive to support the Business Excellence Manager. The candidate will evaluate business processes, ensuring efficiency while developing innovative solutions. Required qualifications include a Bachelor’s degree, at least 3 years of relevant experience, and familiarity with data analysis tools like Power BI and SQL. The role requires strong communication skills and the ability to provide comprehensive reports and insights to stakeholders.

Qualifications

• Minimum 3 years of experience in business analysis, systems development, or a related field.
• Familiarity with business analysis tools and data analysis software.
• Understanding of software development methodologies such as Agile or Waterfall.

Responsibilities

• Support stakeholders in preparing analyses, reports, and presentations.
• Monitor and track performance metrics and KPIs.
• Assist in planning and executing user acceptance testing (UAT) for CRM.
• Prepare and distribute regular status updates and reports.
• Create detailed documentation of requirements and workflows.

Skills

Business analysis

Data analysis

CRM software proficiency

Detail-oriented

Communication skills

Education

Bachelor's degree in business administration, Data Analytic, Computer Science, or related field

Tools

Power BI

SQL

Tableau

Zoho

Salesforce

Microsoft Dynamics 365

Job description

Job Summary

The Business Excellence Senior Executive will support Business Excellence Manager in driving awareness of requirements across business units, identifying substandard systems/processes through real-time data evaluation, and serving as a strategic liaison to promote efficiency and productivity. He/she will develop and implement innovative solutions, ensure transparent project management, and foster a culture of continuous improvement.

Job Responsibilities

• Support stakeholders in preparing analyses, reports, and presentations, ensuring information is accurate, timely, and tailored to audience needs.
• Monitor and track global, regional and local performance metrics and KPIs.
• Monitor daily system revenue, proactively troubleshoot issues and escalating problems to the appropriate teams or partners for resolution.
• Assist in planning and executing user acceptance testing (UAT) for CRM, providing guidance to users, training and documenting feedback for system improvements.
• Prepare and distribute regular status updates, weekly and monthly reports, dashboards, and visualizations to keep stakeholders informed and engaged.
• Creating detailed documentation of requirements, workflows, and outcomes.
• Support commercial teams with RFQ, clarifying requirements, ensuring alignment on sales performance objectives to drive business excellence.
• Undertake any other reasonable duties or projects which may be required from time to time.

Competencies

• Bachelor’s degree in business administration, Data Analytic, Computer Science, or related field.
• Minimally 3 years of experience in business analysis, systems development, or related field.
• Familiarity with business analysis tools, data analysis software (Power BI, SQL, Tableau, etc.) and CRM software (Zoho, Salesforce, Microsoft Dynamics 365, etc.)
• Understanding of software development methodologies (Agile, Waterfall, etc.) will be advantageous.
• Fluent in English; proficiency in other languages is a plus.