Semiconductor Customer Solutions Pro

Ultra Clean Technology; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading semiconductor solutions provider in Singapore seeks a Customer Solutions Support to manage customer inquiries and project work. The role involves coordinating with various departments, ensuring effective resolution of customer issues, and maintaining a high-quality customer service standard. The ideal candidate will have GCE 'O' levels and proficiency in MS Office, with a focus on customer satisfaction and problem-solving. Experience in the semiconductor industry is a plus, and strong communication skills are essential.

Qualifications

• Preferably with customer service experience.
• Attention to details and follow-up to successful closure.
• Must be able to multi-task and handle all stakeholders’ needs.
• Good communication skills.
• Candidates with semiconductor industry background will be an advantage.

Responsibilities

• Provide daily management of customer service to develop professional relationships.
• Coordinate with Sales, Production and Logistics for parts turnaround.
• Schedule and coordinate customer and production schedules.
• Resolve parts or service problems by clarifying complaints and finding solutions.

Skills

Customer Focus

Problem Solving

Time Management

Communication

Teamwork

Technical Expertise

Education

GCE ‘O’ levels

Tools

MS Office

Excel

Job description

A leading semiconductor solutions provider in Singapore seeks a Customer Solutions Support to manage customer inquiries and project work. The role involves coordinating with various departments, ensuring effective resolution of customer issues, and maintaining a high-quality customer service standard. The ideal candidate will have GCE 'O' levels and proficiency in MS Office, with a focus on customer satisfaction and problem-solving. Experience in the semiconductor industry is a plus, and strong communication skills are essential.