School Transport Customer Care Specialist

Woodlands Transport Service Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A transportation service company in Singapore seeks a Customer Service Representative to provide excellent support for inquiries related to bus routes and schedules, manage complaints, and prepare performance reports. Candidates should have at least a diploma or degree, with 1 to 3 years of relevant experience. Strong communication, organizational, and multitasking skills are essential. Please send your resume to the designated HR email.

Qualifications

• 1 to 3 years of experience in a customer service role, preferably in the transportation industry.
• Able to report work at either 0630hrs or 0700hrs depending on school allocation.
• Able to commute few times from school to office within the working hours.

Responsibilities

• Provide excellent customer service.
• Manage customer complaints and ensure prompt resolution.
• Respond to inquiries from parents regarding bus routes and schedules.
• Prepare regular reports on customer service performance.

Skills

Excellent communication and interpersonal skills

Ability to work effectively in a fast-paced, dynamic environment

Strong organizational and time management skills

Proficient in Microsoft Office suite

Good written communication skills

Good team player

Education

Minimum Diploma / Degree or equivalent

Job description

A transportation service company in Singapore seeks a Customer Service Representative to provide excellent support for inquiries related to bus routes and schedules, manage complaints, and prepare performance reports. Candidates should have at least a diploma or degree, with 1 to 3 years of relevant experience. Strong communication, organizational, and multitasking skills are essential. Please send your resume to the designated HR email.