Sales Manager (Singapore)

VIRGIN ACTIVE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading fitness company in Singapore seeks a Sales Manager to oversee and optimize sales activities for one of its clubs. The role involves planning, leading, and managing day-to-day sales operations, ensuring the team achieves ambitious sales and profit targets. Candidates should have at least 5 years of sales experience, a strong customer service orientation, and a background in team development. Proficiency in MS Office and CRM tools is also required for effective operation.

Qualifications

• 5 years sales experience in a comparable position or demonstrated progress through leadership pipeline.
• Experience in delivering impeccable customer service and responding to feedback.
• Strong ability to manage budgets and achieve performance targets.

Responsibilities

• Lead local sales activities for short and long-term objectives.
• Manage day-to-day operations of sales team to exceed membership sales targets.
• Recruit, develop and retain high-performing team members.

Skills

Sales experience

Customer service

Team development

Communication

Budget management

KPI achievement

Health and fitness industry understanding

CRM database knowledge

Tools

MS Office

Job description

This role is responsible for planning, leading and controlling Virgin Active’s sales strategies and activities to achieve revenue, sales and profit targets. As the Sales Manager for one of the clubs in the country, this role is also responsible for managing its day-to-day sales operations.

• Lead all local sales activities for the achievement of short and long-term business objectives, increased profit and market share.
• Work closely with Marketing Manager to provide input so that they can craft communications that inspire the sales team and build great introductions to future members.
• Establish and coordinate sales objectives, policies and programs within the context of the overall local business plan and, where appropriate, recommend standards and set targets and quotas.
• Prepare reports, budgets and forecasts on as required.
• Appraise the sales processes of the clubs according to overall sales strategies. Monitor and evaluate the performance and efficiency of each club and procedures.
• Manage day-to-day operations of sales team to drive, deliver and exceed pre-determined membership sales targets.
• Recruit, develop, motivate, deploy and retain high performing team members.
• Ensure team are appropriately trained and fully understand all aspects of their roles.
• Ensure team are fully aware of emergency procedures, their WH&S responsibilities and attend regular training sessions as required.
• Coach, develop and motivate team to ensure effective achievement of company goals and objectives.
• Manage individual performance, providing regular feedback using Quick-E tools (informal basis) and through the formalised Evaluate process.

Minimum experience

• 5 years sales experience in comparable position or demonstrated progress through Virgin Active leadership pipeline.
• Experience in delivering impeccable customer service and responding to feedback and complaints.
• Experience in recruiting, developing, motivating, deploying and retaining a high performing team.
• Excellent communication (in-person)
• Exceptional customer service
• Knowledge of country level employee relations
• Ability to work to KPI's and achieve and exceed sales targets
• Ability to manage budgets and achieve associated performance targets
• Understanding of health and fitness industry
• MS Office (Word, Excel, PowerPoint, Outlook) – intermediate
• Customer Relationship Management (CRM) database – intermediate