Sales & Customer Service Assistant (Part-Time)

LVL MUSIC ACADEMY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A local music institution in Singapore seeks a Part-Time Sales & Customer Service Assistant to support retail sales in their instrument shop and assist with front-desk duties. The ideal candidate should be friendly and proactive, with experience in customer service. Responsibilities include helping customers choose instruments, maintaining the shop's appearance, and providing excellent customer service. This role offers a competitive hourly rate and is perfect for those interested in music and arts.

Benefits

Competitive part-time rate

Sales commissions

Training provided

Staff discounts

Supportive team culture

Qualifications

• Experience in retail or customer service preferred.
• Comfortable speaking to customers confidently (parents, students, musicians).
• Able to work weekends and retail hours.

Responsibilities

• Assist customers in choosing instruments and accessories.
• Greet walk-ins and assist with their inquiries.
• Maintain shop and front-desk areas tidy.

Skills

Customer service

Sales experience

Communication

Job description

Earn $4.2K+ Monthly with $1,400 Base
Work Days: Friday, Sat, Sun 10am to 7pm

About the Role

LVL Music Academy is looking for a Part-Time Sales & Customer Service Assistant to support retail sales in our instrument shop and assist with front-desk duties at the music school. This role suits someone friendly, proactive, and comfortable speaking with parents, students, and musicians.

Roles & Responsibilities

Sales Support (Main Focus)

• Assist customers in choosing violins, cellos, cases, and accessories.
• Explain product differences and guide customers toward suitable options.
• Help maintain product displays and ensure items are well-presented.
• Process sales and support simple inventory tasks (restocking, tagging).

Customer Service & Front Desk

• Greet walk-ins professionally and assist with basic enquiries.
• Help parents with trial bookings, registrations, and simple admin tasks.
• Answer WhatsApp messages, calls, and emails when on shift.
• Provide friendly, warm service to ensure a positive experience for all visitors.

Operations & Daily Upkeep

• Keep the shop and front-desk areas tidy and presentable.
• Assist teachers or management with ad-hoc tasks during your shift.
• Prepare rooms or materials when needed.

Hiring Criteria

• Experience in retail or customer service preferred.
• Comfortable speaking to customers confidently (parents, students, musicians).
• Able to work weekends and retail hours.
• Positive, friendly, and responsible with a good attitude toward teamwork.
• Interest in music or arts is a bonus; no playing experience required.

Compensation & Benefits

• Hourly Pay: Competitive part-time rate.
• Sales Commissions: Earn extra from instrument sales.
• Training Provided: Product knowledge, sales techniques, and service training.
• Staff Discounts on instruments, accessories, and lessons.
• Supportive Team Culture in a warm and friendly music environment.

About LVL Music Academy

LVL Music Academy is Singapore’s first integrated music hub combining a music school, violin & cello shop, and in-house repair workshop under one roof — offering a full-service experience for students and musicians.