SaaS Implementation and Onboarding Specialist

Employment Hero; Singapore; Remote; SGD 60,000 - 80,000; Full time

Job summary

A leading HR tech company seeks an experienced Implementation Associate in Singapore to manage client onboarding and ensure optimal platform configuration. With a focus on client engagement, you'll facilitate training, collaborate with teams, and ensure successful transitions. Candidates should have 2–3 years of SaaS implementation or project management experience, and at least 1 year of payroll experience with knowledge of Canadian legislation. This role embraces a remote-first approach, offering flexibility and a diverse benefits package.

Benefits

Flexible remote work

Employee Share Options (ESOP)

Generous parental leave policy

Subsidized egg freezing

WFH office expense budget

Learning & development opportunities

Qualifications

• 2–3 years of SaaS implementation or project management experience.
• At least 1 year of payroll experience with understanding of Canadian legislation.
• Exceptional organizational skills for multiple implementations.
• Ability to generate reports and analyze performance.
• Excellent communication skills for client interaction.

Responsibilities

• Facilitate training sessions and guide clients through setup.
• Collaborate with various teams for smooth client transitions.
• Maintain a pipeline of clients ensuring successful implementation.
• Generate monthly reports on client progress and feedback.
• Address and resolve client issues to ensure satisfaction.

Skills

SaaS implementation

Project management

Client engagement

Organizational skills

Analytical mindset

Interpersonal skills

Solution-oriented mindset

Tech savvy

Job description

A leading HR tech company seeks an experienced Implementation Associate in Singapore to manage client onboarding and ensure optimal platform configuration. With a focus on client engagement, you'll facilitate training, collaborate with teams, and ensure successful transitions. Candidates should have 2–3 years of SaaS implementation or project management experience, and at least 1 year of payroll experience with knowledge of Canadian legislation. This role embraces a remote-first approach, offering flexibility and a diverse benefits package.