Rooms Controller

Crowne Plaza Hotel Changi Airport; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A premier hospitality establishment in Singapore is seeking a Rooms Controller. You will ensure operational efficiency across front office areas while providing exceptional service to guests. Responsibilities include supervising group bookings and addressing customer feedback. Ideal candidates hold a Diploma in Hospitality & Tourism and have at least a year of supervisory experience. Benefits include competitive salary, uniform, and training opportunities.

Benefits

Competitive salary

Room discounts

Comprehensive training

Qualifications

• Minimum 1 year of supervisory experience with management duties.
• Ability to assist with guest complaints and feedback.
• Experience with public address systems is an advantage.

Responsibilities

• Maintain information on guest and local events.
• Supervise group bookings and public address systems.
• Conduct shift briefings for team members.

Skills

Supervision

Guest Relations

Opera System Knowledge

Education

Diploma in Hospitality & Tourism

Job description

The moment a guest enters the hotel, they will be amazed by the exceptional service provided. As a Rooms Controller, you’ll be responsible for the operational efficiency of all front office areas during shift and the service delivery of these areas. You’ll also assist to create a warm atmosphere that makes our guests feel at home in any location and achieve the highest possible guest satisfaction.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Maintenance of guest and local events information
• Supervise the use of public address system and group bookings
• Assist with complaints and guest feedback
• Build rapport and strong relations with the Front Office team
• Conduct effective shift briefings to inform team members about daily hotel activities and operational requirements
• Assist superior with team member related matters to ensure high productivity levels
• This job typically manages bookings of flight crews, flight delays and groups to ensure smooth transition and allocation of rooms.

What we need from you

• A minimum qualification in Diploma in Hospitality & Tourism
• At least 1 years of experience in the a supervisory level, including management experience
• Knowledge of the Opera System

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.