Restaurant manager

HAWKERS STREET PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A well-established restaurant group in Singapore is seeking a Restaurant Manager to oversee day-to-day operations, ensuring customer satisfaction and quality control. The ideal candidate will have 3-4 years of experience in the F&B industry, with strong leadership and communication skills. Responsibilities include staff training, managing inventories, and compliance with health and safety standards. This position requires hands-on involvement and a commitment to maintaining high service quality.

Qualifications

• At least 3-4 years of relevant experience in F&B restaurants.
• Minimum 'O' level or Diploma in F&B service or equivalent.
• Excellent communication and interpersonal skills.

Responsibilities

• Responsible for the overall performance of the restaurant.
• Manage customer experience and ensure service quality.
• In-charge of recruiting and training team members.

Skills

At least 3-4 years of relevant experience in F&B restaurants

Excellent communication and interpersonal skills

Ability to work in a fast-paced environment

Strong leadership qualities

Education

Minimum 'O' level or Diploma in F&B service or equivalent

Job description

Responsible for the profitability of the outlet, performing outlet-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance and back office support. Other responsibilities include managing inventories, interacting with customers, wait staff and support employees to maximize revenue generation and enhance the customer experience, overseeing the recruitment, training and motivation of staff, maintaining high standards of quality control, hygiene and health and safety in the dining area

Responsibilities:

Business Operations

• Responsible for the overall performance of the restaurant
• Ensure the smooth operations of the restaurant
• Monitor income and expenses
• Manage cost and quality controls
• Work closely with the marketing department to execute promotional activities and to gather feedback for improvements
• Project and order daily required supplies
• In-charge of the submission of all reports at the end of the shift/week/month including but not limited to sales, food cost and labour cost
• Manage equipment maintenance

Customer Service

• Manage customer experience
• Ensure and maintain service quality and professional etiquette
• Customer feedback management

People Management

• In-charge of recruiting and training to team members
• In-charge of the overall performance of team members
• To develop and motivate team members through capability development
• Conduct staff performance assessment process
• To ensure that all employees adhere to the company’s quality and standards
• Lead team to implement change

Adhering to Quality and Standards

• Manage compliance with F&B hygiene policies and procedures
• Examine food and beverage preparation
• Ensure quality control for food and service

Skills/Qualifications

• At least 3-4 years of relevant experience in F&B restaurants
• Minimum ‘O’ level or Diploma in F&B service or equivalent
• Willing to be involved in hands on operations
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Possess strong leadership qualities