Restaurant Manager

VASANTA BHAVAN VEG RESTAURANT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A popular restaurant in Singapore is seeking an experienced Restaurant Manager to coordinate daily operations and ensure a high level of customer satisfaction. The ideal candidate will have proven experience in managing restaurant settings and exceptional customer service skills. Responsibilities include organizing shifts, training staff, and overseeing compliance with safety regulations. This position offers an opportunity to lead a dedicated team and implement creative solutions to improve restaurant performance.

Qualifications

• Proven work experience as a Restaurant Manager or General Manager.
• Experience in customer service management.
• Strong knowledge of food and beverage and ability to inform staff and customers.

Responsibilities

• Coordinate daily restaurant operations.
• Deliver superior service to maximize customer satisfaction.
• Organize and supervise shifts.

Skills

Restaurant management experience

Customer service management

Food and beverage knowledge

Leadership skills

Financial management skills

Tools

Restaurant management software

Job description

Roles & Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software
• Strong leadership, motivational and people skills
• Acute financial management skills