Restaurant Manager

STAMFORD CATERING SERVICES PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading catering service provider in Singapore is seeking an experienced Restaurant Manager to oversee all aspects of restaurant operations. This role focuses on ensuring exceptional customer experiences, efficient team management, and financial performance. Responsibilities include managing daily operations, cultivating customer satisfaction, and leading a high-performing team. The ideal candidate has strong leadership skills and a background in restaurant management. Join us to make a significant impact in delivering quality service.

Qualifications

• Experience in managing restaurant operations.
• Strong financial acumen to analyze performance.
• Excellent leadership and team development skills.

Responsibilities

• Manage daily operations of the restaurant.
• Cultivate a customer-centric environment.
• Lead and develop a high-performing team.

Job description

The Restaurant Manager is responsible for the overall profitability and smooth operation of the restaurant, ensuring exceptional customer experiences and efficient team management. This role encompasses a wide range of responsibilities, from strategic business operations to hands‑on customer service and staff development.

Role & Responsibilities

Business Operations

• Manage daily operations, ensuring seamless service and efficient workflow.
• Monitor income and expenses, analyze financial performance, and implement strategies for improvement
• Manage inventory, including ordering, stock control, and minimizing waste
• Manage equipment maintenance and ensure proper functionality.
• Prepare and submit timely reports (daily, weekly, monthly) on sales, food cost, labor cost, and other key performance indicators.

Customer Service

• Cultivate a customer‑centric environment, prioritizing exceptional service and guest satisfaction.
• Proactively address customer feedback and resolve any issues promptly and professionally.
• Ensure consistent service quality and adherence to established etiquette standards.

People Management

• Lead, motivate, and develop a high‑performing team.
• Manage the recruitment, training, and performance evaluation of staff.
• Foster a positive and collaborative work environment.
• Ensure all employees adhere to company policies, quality standards, and F&B hygiene regulations.
• Drive team initiatives and implement changes effectively.

Adhering to Quality and Standards

• Ensure strict compliance with all F&B hygiene policies, procedures, and health and safety regulations.
• Conduct regular inspections of the kitchen and service areas.