RESIDENT TECHNICAL OFFICER

BS TECH PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading calibration service provider in Singapore is seeking a RESIDENT TECHNICAL OFFICER to manage and support accreditation services for their testing laboratory. The ideal candidate will have 5+ years of experience in metrology and calibration, showcasing strong management skills and technical abilities in a fast-paced environment. This role demands high attention to detail and a commitment to quality, with frequent travel expected.

Qualifications

• 5 to 10+ years of overall experience required.
• Familiarity with ISO 9001 and ISO 17025 calibration quality system standards.
• Ability to work in a fast-paced environment and under pressure.

Responsibilities

• Manage and maintain calibration operations, both in-house and on-site.
• Ensure all product quality targets are achieved and deviations are rectified.
• Support leadership in developing and executing company policies.

Skills

Calibration method development

Personnel management

Metrology knowledge

Technical writing

Quality management software proficiency

Critical thinking

Problem-solving

Attention to detail

Education

Diploma / BE / B. Tech in Electrical or Electronics & Communications

Job description

The RESIDENT TECHNICAL OFFICER will be responsible for managing and supporting accreditation services to run the calibration and testing laboratory service as a profitable business segment at customer premises. He/she shall have experience and demonstrated Knowledge, skills and abilities as listed below

Knowledge / Skills / Abilities

• Experience in developing new calibration and Testing methods based on the international standards.
• Experience in managing calibration personnel
• Experience in Metrology field (Electronic, Electrical, Temperature, Mechanical, Dimensional and Mechanical Testing) – both In-House & Site Calibration (including overseas Site Jobs)
• Develop the current state/future state for the calibration department.
• Skilled in internal/External auditing, objective evidence assessment, and risk-based decision-making.
• Strong technical writing skills for SOPs, audit reports, and compliance documentation. Ability to clearly explain complex concepts to technical staff, management, and external auditors.
• Knowledge of statistics and the ability to apply them in developing and documenting test or calibration uncertainty budget tables as per national and international standards.
• Metrology laboratory practices and calibration data collection, familiarity with national and international standards, is also essential.
• Critical Thinking & Problem-Solving: Ability to analyse complex quality and compliance issues, identify root causes, and implement effective corrective actions.
• Proficient in quality management software, document control systems, and data analysis tools. Familiarity with word processing, spreadsheets, and database software.
• Ability to manage multiple priorities, meet deadlines, and maintain structured documentation.
• Attention to Detail: Strong ability to detect nonconformities, inconsistencies, and process deviations.
• Ability to work effectively with individuals from varied professional and cultural backgrounds

Key Duties and Responsibilities – Technical & Development

• To monitor and maintain all calibration operations, including In-House and Site.
• Develop a clear and attainable vision for calibration service delivery.
• Review analyses of activities, costs, operations, and forecast data to evaluate performance.
• To monitor the implementation of new service initiatives and drive accountability for results.
• Optimise customer loyalty through effective service delivery and collaborative methods.
• Manage customer escalations and monitor resolutions to meet expectations.
• Participate in customer meetings to ensure alignment and satisfaction.
• Work with direct reports to ensure completion of service delivery activities for new customers.
• To monitor the budget and uphold financial discipline to meet financial objectives.
• Support new opportunities and ensure commercial alignment with customers.
• To support leadership in formulating and administering company policies and best practices.
• To support building professional development plans and facilitate growth opportunities.
• To support the establishment of challenging individual and team performance goals that align with organisational strategies.
• Supervise laboratory operations to ensure precision in the calibration and testing process for the customer’s equipment.
• Ensure all set product quality targets are met and deviations from target quality standards are promptly identified and rectified.
• Liaise with process control operatives with regards to the quality control parameters for calibration and Testing process.
• Ensure preventive maintenance is carried out on laboratory equipment and practical housekeeping is conducted in the laboratories.
• To support the preparation of the annual calibration schedule and ensure calibration is carried out on laboratory equipment as scheduled.
• Provide overall support and strategic direction to the Sales, Technical and Quality team.
• Provide periodic reports on the activities and performance of the laboratory function for the attention of the technical manager.
• Perform any other duties that the technical manager may assign.

Key Duties and Responsibilities – Quality

• Maintain and continuously improve the QMS in compliance with ISO 9001 and ISO 17025.
• Ensure document control and proper recordkeeping for policies, procedures, and work instructions.
• To monitor quality objectives and key performance indicators (KPIs).
• To ensure the lab meets all ISO 9001 and ISO/IEC 17025 accreditation requirements.
• To support the accreditation audits, external assessments, and regulatory inspections.
• To support and plan, execute, and document internal audits to assess compliance and identify risks.
• Investigate nonconformities, implement corrective actions, and verify effectiveness.
• To support the root cause analysis (RCA) and continuous improvement initiatives.
• Ensure personnel involved in testing and certification are qualified, trained, and competent.
• Maintain training records and competency assessments.
• Identify, assess, and mitigate risks to testing validity and certification decisions.
• Promote continuous improvement initiatives in test methods, certification processes, and quality practices.
• Implement Failure Modes and Effects Analysis (FMEA) or similar methodologies where applicable.
• Address customer complaints and ensure proper investigation and resolution.
• Communicate quality system updates and compliance status to management.
• Work with technical Leads to ensure test and certification results are accurate and reliable.
• Perform any other duties that the Technical Manager may assign.

Eligibility Criteria

• Must be a Diploma / BE / B. Tech in Electrical or Electronics & Communications, or it's equivalent/above in any Engineering field.
• Must have overall experience of 5 to 10+ Years
• Familiar with ISO 9001 and ISO 17025 Calibration Quality System Requirements and certifications.
• Troubleshooting techniques
• Able to work in a fast-paced environment.
• Ability To Work Under Pressure.
• Ability To Manage Multiple Tasks and throughput tasks
• Will be expected to be involved in the project at Jurong Island or overseas
• Travel – 90% (Local & Oversea) within the short notice period
• Able to commit to club hours, weekends and public holidays.
• Rotational shift- Monday to Friday or Wednesday to Sunday.
• Able to commit to irregular working hrs - 6 am to 2 pm (rotating shifts)
• No weekend off day