Remote APAC WhatsApp API Support Specialist

360Dialog; Remote; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company based in Singapore is seeking a Customer Support Specialist for the APAC region. You will assist customers via various channels including tickets, chat, and email, focusing on the WhatsApp API. The ideal candidate has 2-3 years of experience in technical support, possesses strong troubleshooting skills, and is fluent in English. This role offers flexible remote work opportunities and a competitive remuneration package based on experience.

Benefits

Work from anywhere in the world

Competitive remuneration package

Dynamic, innovative team

Qualifications

• 2-3 years in support or technical support roles.
• Interested in more challenging support position.

Responsibilities

• Provide customer support via tickets, chat, email, and online meetings.
• Troubleshoot API issues with clients and partners.
• Collaborate with APAC Sales and Account Management teams.

Skills

Experience with web dev technologies (HTML, JavaScript, CSS)

Hands-on experience with REST APIs & Webhooks

Solid understanding of tech fundamentals and popular support tools

Language skills: English (fluent / C1) and one other language

Strong customer focus

Strong troubleshooting and problem-solving skills

Strong communication skills

Ability to manage multiple tasks in a fast-paced environment

Tools

Slack

Atlassian JIRA

Google Workspace

Intercom

Job description

A leading technology company based in Singapore is seeking a Customer Support Specialist for the APAC region. You will assist customers via various channels including tickets, chat, and email, focusing on the WhatsApp API. The ideal candidate has 2-3 years of experience in technical support, possesses strong troubleshooting skills, and is fluent in English. This role offers flexible remote work opportunities and a competitive remuneration package based on experience.