Receptionist

33CLUB PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A premier membership club in Singapore is looking for a Concierge who will attend to member queries and manage guest interactions. The role involves executing opening and closing procedures, conducting administrative duties, and supporting management as needed. Successful candidates should have a GCE 'O' level, customer service experience, and strong interpersonal skills. The position requires working on weekends and public holidays.

Qualifications

• Work experience in customer service industry, e.g. hotel, clubs, retail.
• Good interpersonal skills and ability to engage with people of all levels.
• Ability to write and speak in English.

Responsibilities

• Attend to member queries, concerns, feedback via phone and emails.
• Ensure accurate registration and manage guest interactions.
• Support managers and oversee operations in their absence.

Skills

Microsoft PowerPoint

Microsoft Office

Microsoft Excel

Interpersonal Skills

Administration

Customer Service

Data Entry

Scheduling

Education

GCE ‘O’ level

Tools

Microsoft Word

Job description

Roles & Responsibilities

Job Responsibilities

Concierge Desk

• Attend to all member queries, concerns, feedback and requests via phone, emails and face-to-face
• Execute all the opening and closing procedures, desk duties and side duties
• Services include : bill payment and inquiry, handling of cash float, member endorsement, member advertisements, issuance of special passes, reservation and registration of events and dining, etc.
• Function as part of the operations staff to provide counter and administrative coverage for the daily operation
• Attend to all member queries, concerns, feedback and requests via phone and email
• Other related ad-hoc duties as specified by management.

Entrance

• Welcoming and managing the incoming crowd, overseeing guest management, and ensuring accurate registration
• To manage the team and operations in the absence of the executives and managers
• Possess knowledge of all security and emergency procedures

Additional Duties (Executive)

• Support the managers in the execution and handling of tasks and side duties effectively.
• Support incoming associates and ensure that SOPs are adhered to.
• To manage the team and operations in the absence of the executives and managers

Job Requirements

• GCE ‘O’ level
• Work experience in customer service industry, e.g. hotel, clubs, retail, etc.
• Good interpersonal skills and ability to interact confidently with people of all levels.
• Ability to write and speak in English language.
• Good in administration, Microsoft Office, and computers
• Ability to handle challenging customers
• Comfortable to work on weekends and public holidays

Tell employers what skills you have

• Microsoft PowerPoint
• Microsoft Office
• Microsoft Excel
• Interpersonal Skills
• Inventory
• Arranging
• Administration
• Data Entry
• Office Administration
• Administrative Support
• Team Player
• Microsoft Word
• Customer Service
• Scheduling
• Directing