RDSS Desktop Support Engineer

ITCAN PTE. LIMITED; Remote; SGD 40,000 - 65,000; Full time

Job summary

A leading IT services company is seeking a Remote Desktop Service Support professional in Singapore. The role involves providing technical support as a level 2 support for various issues and requires a minimum of 2 years of experience in desktop or IT remote support. Candidates should have strong troubleshooting skills and experience with M365 Office. This position supports large enterprise government agency users and emphasizes collaboration within the team.

Qualifications

• Minimum of 2 years of experience in Desktop Support or IT Remote Support.
• Experience in IT Service Desk operations is a plus.

Responsibilities

• Provide level 2 support for technical issues.
• Resolve technical issues remotely within SLAs.
• Support large enterprise government agency users using remote connection.

Skills

Technical support

Troubleshooting network issues

Remote desktop support

M365 Office

Job description

Below is the job description for Remote Desktop Service Support:

• Acts as a level 2 support for technical issues, or escalation point from Level 1 Service Desk support
• Able to resolve technical issue remotely within the given SLA
• Provides technical support via remote connection (BeyondTrust) to large enterprise government agency users
• Resolves software installation and software upgrade issues via Software Center/CCMCache
• Resolves access, sign-in issues, and general usage of M365 Office account
• Generates logs and screenshots required to elevate to third‑party vendors
• Troubleshoots basic network connection issues
• Proactively shares and collaborates with colleagues for knowledge‑sharing

Requirements:

• A minimum of 2 years of relevant experience in Desktop Support / IT Remote Support experience / IT ServiceDeskexperience