Premium Client Experience Specialist

PORCELAIN PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A beauty and wellness service provider in Singapore is looking for a Client Service Ambassador to deliver premium service and build lasting relationships with clients. The role involves attending to customers across various touchpoints, responding to queries, and providing product knowledge to enhance the client experience. Ideal candidates should have a professional certification, experience in beauty or hospitality, and be proficient in English and Mandarin. The position requires excellent communication skills and a well-groomed appearance.

Qualifications

• At least a professional certification holder in any specialization.
• Prior experience in beauty, service, hospitality, and luxury retail preferred.
• Well-groomed and presentable.

Responsibilities

• Attend to customers professionally across all touchpoints.
• Respond promptly and clearly to customer queries.
• Deliver a premium service experience.
• Maintain and update client interactions in the CRM system.
• Build rapport and meaningful connections with clients.

Skills

Strong communication skills

Interpersonal skills

Proficient in English

Proficient in Mandarin

Education

Professional certification

Tools

MS Office Applications

Job description

A beauty and wellness service provider in Singapore is looking for a Client Service Ambassador to deliver premium service and build lasting relationships with clients. The role involves attending to customers across various touchpoints, responding to queries, and providing product knowledge to enhance the client experience. Ideal candidates should have a professional certification, experience in beauty or hospitality, and be proficient in English and Mandarin. The position requires excellent communication skills and a well-groomed appearance.