Policy Servicing Specialist — Customer Experience

TRANSAMERICA LIFE (BERMUDA) LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading insurance company in Singapore is seeking a candidate to handle policy servicing transactions and provide quality customer service. The ideal candidate should have at least 3 years of experience in the insurance industry, strong problem-solving and interpersonal skills, and be proficient in MS Office applications. An attractive remuneration package including performance bonus will be offered.

Benefits

Attractive remuneration package

Performance bonus

Medical benefits

Dental insurance

Life insurance

Career prospects

Qualifications

• At least 3 years of insurance operations experience in insurance industry.
• Understanding of AML guidelines, FATCA and CRS requirements.
• Able to work independently and under pressure.

Responsibilities

• Provide excellent customer service to policy owners and business partners.
• Process policy servicing transactions independently with zero error.
• Report operations issues and propose solutions.

Skills

Customer focus

Problem-solving skills

Interpersonal skills

Organizational skills

Attention to detail

Education

High diploma or equivalent

Professional qualification such as FLMI

Tools

MS Office

Excel

Word

PowerPoint

Copilot

Job description

A leading insurance company in Singapore is seeking a candidate to handle policy servicing transactions and provide quality customer service. The ideal candidate should have at least 3 years of experience in the insurance industry, strong problem-solving and interpersonal skills, and be proficient in MS Office applications. An attractive remuneration package including performance bonus will be offered.