Platform Systems Lead – AWS, ServiceNow & IaC

BGC GROUP PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech solutions provider in Singapore is seeking a Platform System Manager to manage cloud operations and enhance the Tech Marketplace platform. The ideal candidate will lead a team of engineers, ensuring service delivery compliance and coordinating with platform providers. A degree in IT or related field and over 2 years of experience in AWS and ServiceNow are required. Competitive salary and benefits offered.

Qualifications

• More than 2 years of experience in AWS Cloud Operations.
• More than 2 years of experience with ServiceNow platform.
• Good understanding of managing enterprise IT systems or platforms.
• Familiarity with Terraform/IaC and DevSecOps processes.

Responsibilities

• Manage a team of outsourced operation/system engineers for daily management and service delivery.
• Review operational change requests and maintenance schedules.
• Ensure compliance with operational SLAs and incident response timelines.
• Coordinate with Cloud Platform Service Providers for incident triaging.
• Track and review operational deliverables like account reviews and monthly reports.
• Act as the primary point of contact for operational teams.
• Collaborate with platform providers for requirements fulfillment.
• Maintain updated documentation and propose automation opportunities.
• Ensure adherence to configuration standards and compliance requirements.
• Plan and test new features, upgrades, or integrations.
• Manage system lifecycle activities including patching and deprecation.

Skills

AWS Cloud Operations

ServiceNow platform

Problem-solving

Analytical skills

Communication skills

Education

Degree in IT, Computer Science, or Computer Engineering

Tools

Terraform

IaC

Job description

A leading tech solutions provider in Singapore is seeking a Platform System Manager to manage cloud operations and enhance the Tech Marketplace platform. The ideal candidate will lead a team of engineers, ensuring service delivery compliance and coordinating with platform providers. A degree in IT or related field and over 2 years of experience in AWS and ServiceNow are required. Competitive salary and benefits offered.