Platform Engineer

TOTAL EBIZ SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading IT solutions provider in Singapore is seeking a ServiceNow Engineer to design and implement solutions on the ServiceNow platform, including integrations and workflows. Candidates should have extensive experience in ServiceNow, strong analytical skills, and a background in ITSM processes. This role offers opportunities for technical leadership and collaboration with cross-functional teams.

Qualifications

• 5+ years of hands-on experience in ServiceNow platform engineering.
• Proven expertise in ServiceNow Service Portal and custom application development.
• Strong experience in platform integrations using REST APIs.

Responsibilities

• Design and maintain ServiceNow service portals and custom widgets.
• Implement automation and integrations between ServiceNow and enterprise platforms.
• Provide technical leadership in ITSM, ITAM, and ITOM processes.

Skills

ServiceNow platform engineering

REST APIs

Asset Management

Workflow automation

Scripting

Problem-solving

Collaboration

Education

Master or Bachelor’s degree in computer science or related discipline

Tools

ServiceNow

Azure Active Directory

Power BI

Tableau

Job description

Key Responsibilities

• Design, develop, and maintain ServiceNow service portals, custom widgets, catalog items, workflows, and applications to meet business needs.
• Architect and implement automation and integrations between ServiceNow and enterprise platforms such as Azure Active Directory, Intune, Power BI, and Tableau.
• Develop REST APIs, scheduled jobs, and data import/export pipelines (Transform Maps) to enable interoperability between SaaS and on-prem ServiceNow instances.
• Drive end-to-end Asset Management and Software Asset Management (SAM) processes, including lifecycle management of Microsoft licenses.
• Ensure knowledge transfer and upskilling of internal staff on advanced ServiceNow capabilities (e.g., Virtual Agent).
• Provide technical leadership in ITSM, ITAM, and ITOM processes, ensuring scalable and reliable platform architecture.
• Collaborate with cross-functional teams to ensure platform solutions meet performance, security, and compliance requirements.

Job Requirements

• Master or Bachelor’s degree in computer science, Information Technology, or related discipline.
• 5+ years of hands-on experience in ServiceNow platform engineering, architecture, and development.
• Proven expertise in ServiceNow Service Portal, Employee Center, catalog workflows, and custom application development.
• Strong experience in platform integrations using REST APIs, data import/export tools, and connectors to Azure AD, Intune, BI tools (Power BI/Tableau).
• Knowledge of workflow automation, scripting, and orchestration within ServiceNow.
• Hands-on experience in Asset Management and lifecycle implementation.
• Solid understanding of CMDB and CSDM frameworks in enterprise environments.
• Exposure to AI/ML applications (Generative AI, Agentic AI) within ITSM or enterprise platforms.
• Strong analytical, troubleshooting, and problem-solving skills in complex environments.
• Excellent collaboration and communication skills with experience in stakeholder management.