PALS Coordinator

KHOO TECK PUAT HOSPITAL PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A prominent healthcare institution in Singapore is seeking a PALS Coordinator to oversee mental health support services within the workplace. The role involves responding to workplace incidents, providing support to management on staff welfare, and developing policies for the Peer Support Programme. Ideal candidates should have a degree in counselling or psychology, at least two years of experience, and strong communication skills. This role offers the opportunity to enhance employee mental well-being through training and crisis management.

Qualifications

• At least 2 years of working experience.
• Experience with large-sized or health-related companies is advantageous.

Responsibilities

• Respond to workplace incidents affecting employees’ mental health.
• Provide advice to management on staff welfare and crisis intervention.
• Develop policies for the Peer Support Programme.
• Oversee and supervise Peer Support Programme activities.
• Plan training courses on workplace mental health.
• Oversee peer support crisis team during emergencies.

Skills

Communication skills

Interpersonal skills

Education

Degree in Counselling, Psychology or Social Work

Job description

Overview

The PALS coordinator will report directly to HR, with any clinical components referred to the Head of Department, Psychology Service, for guidance and oversight.

STATEMENT OF PURPOSE

PALS Coordinator to oversee and provide clinical support services dedicated to improving workplace health, focusing on mental health and management of traumatic incidents through the provision of consultation, training, counselling and care for employees.

Responsibilities

Specific (80%)

PALS Coordinator

• Respond to workplace incidents affecting employees’ mental health; deploy peer supporters to attend to reported incidents; monitor incident progression and make necessary recommendations; provide supportive para-counselling to staff as and when appropriate.
• Provide advice and support to Management in areas related to staff welfare especially in mental well-being and resilience, and crisis intervention through research and analysis.
• Develop policies and Standard Operating Procedures (S.O.P.) for Peer Support Programme (PSP).
• Oversee and supervise PSP members and PSP activities: contribute to the on-going development of PSP; provide supervision and advice to team leaders and members; provide support, debriefing or information to team members; assist in the initial and on-going training of team members.
• Plan and/or conduct training courses, workshops and talks related to workplace mental health and crisis management for employees.
• Plan and prepare budgets for fiscal submission and ensure that budgets are objectively utilised and within the forecasted amount.
• In the event of a Civil Disaster/Emergency/Crisis, oversee the operation of the peer support crisis team during activation; collaborate with Emergency Planning and Operations; schedule group crisis interventions where needed (e.g., Defusing, Critical Incident Stress Debriefing (CISD)); provide emotional support to crisis team members; arrange for operational and psychological debriefings with activated crisis team members after stand-down.

General (20%)

1. Involve in other departmental / hospital programmes
2. Participate in research in collaboration with other specialists
3. Undertake any special duties as assigned by CHRO and supervisor

JOB REQUIREMENTS

(A) EDUCATION, TRAINING AND EXPERIENCE

• Degree in Counselling, Psychology or Social Work preferred
• At least 2 years of working experience
• Experience with a large-sized company and/or health related company will be an advantage
• Good communication and interpersonal skills