Operations Excellence Specialist: Process & Quality

SHOPEE SINGAPORE PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics provider in Singapore is seeking an Operational Excellence Specialist to join their team. This role involves monitoring KPIs, analyzing performance trends, and leading initiatives to enhance operational processes. The ideal candidate will hold a diploma or bachelor’s degree in logistics/business administration, with proficiency in MS Excel and strong organizational skills. This position is crucial to maintain and improve operations, ensuring the best customer experience possible.

Qualifications

• Working experience in logistics, customer service, or a related area is advantageous.
• Ability to multitask and maintain accuracy in a fast-paced environment.

Responsibilities

• Monitor delivery trends and investigate delivery issues.
• Create and implement new operational processes.
• Resolve escalated operational issues efficiently.
• Support the testing and rollout of new operational features.
• Conduct quality checks and drive improvement initiatives.
• Manage mini-projects to enhance operational efficiency.

Skills

Proficiency in MS Excel

Strong numerical skills

Excellent organizational abilities

Strong communication skills

Time management capabilities

Education

Diploma or Bachelor’s Degree in logistics, business administration, or a related field

Job description

A leading logistics provider in Singapore is seeking an Operational Excellence Specialist to join their team. This role involves monitoring KPIs, analyzing performance trends, and leading initiatives to enhance operational processes. The ideal candidate will hold a diploma or bachelor’s degree in logistics/business administration, with proficiency in MS Excel and strong organizational skills. This position is crucial to maintain and improve operations, ensuring the best customer experience possible.