Operations Director

SUN CITY MAINTENANCE PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A facilities management company based in Singapore is seeking an experienced Operations Manager to oversee the operations department. The successful candidate will be responsible for managing teams, defining key performance indicators, and ensuring smooth operations. Candidates should possess a Bachelor's degree and at least 5 years of managerial experience in the cleaning or facility management industry. Strong leadership and communication skills are essential for this role.

Qualifications

• Minimum Bachelor’s degree in any discipline.
• At least 5 years of proven experience in the cleaning industry or facility management.
• Strong decision making and planning skills.

Responsibilities

• Manage the operations department to ensure smooth activities.
• Lead and develop the operations team including performance management.
• Define Key Performance Indicators to monitor operational success.

Skills

Leadership

Organizational skills

Communication

Problem-solving

Strategic planning

Education

Bachelor’s degree

Job description

• Holds overall responsibility for the operations department including the administration functions of the department to ensure the operations activities run smoothly and efficiently
• Responsible for the management and development of the operations team, including performance management, training compensation and resourcing matters
• Leads and manages the day to day operations
• Translates company's strategic plans into defined operational plans
• Defines Key Performance Indicators to monitor operational success against objectives
• Key interface with clients for the operations team and ensures clients requirements are met in a timely manner
• Develops and manages budget planning to minimise operations expenditure
• Stays up to date to technological changes within the industry
• Develops leadership / coaching programs to increase operational effectiveness
• Assists top management in setting goals that promote company growth
• Develops operations planning and projects schedules for the operations team daily routing to ensure quality service delivery of clients projects
• Streamlines operations procedures and develops plans to manage turnover and workloads to increase productivity
• Works closely with other departments to promote efficient business optimization
• Ensure team members to have clear defined roles, responsibilities, goals and objectives that will deliver measurable results to the company
• Provides budget and cost planning for new project implementation

Skills and Qualifications:

1. Minimum Bachelor’s degree in any discipline
2. At least 5 years of proven experience in the cleaning industry, facility management or building maintenance with at least 5 years in a managerial capacity
3. Leadership skills, with steadfast resolve and personal integrity
4. Strong organizational and strategic planning skills
5. Excellent interpersonal, communication (both verbal and written) and client interfacing skills
6. Strong problem-solving skills and driven to achieve results
7. Strong decision making, planning and prioritization skills
8. High motivated with passion to drive changes for the business operations