OPERATIONS ANALYST

CLEAR CUTZ PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A hairdressing and retail company in Singapore is seeking a Business Operations Analyst to optimize operational efficiency and drive profitability. The role requires analyzing sales performance and inventory, tracking KPIs, and improving customer experience through data-driven insights. Collaboration with managers and suppliers is essential to enhance processes and support business growth. Ideal candidates will have strong analytical skills and experience in operations management. This position offers an opportunity to influence key business decisions.

Qualifications

• Experience in analyzing sales performance and inventory levels.
• Strong understanding of key performance indicators (KPIs).
• Ability to develop reports and dashboards for operational insights.

Responsibilities

• Analyze daily operations to identify inefficiencies.
• Monitor revenue and prepare performance reports.
• Evaluate customer feedback to enhance service quality.

Skills

Data analysis

Inventory management

Customer experience optimization

Job description

The Business Operations Analyst supports the efficient and profitable operation of hairdressing salons and textile retail shops by analyzing sales performance, inventory, staffing, and customer trends. The role focuses on improving day-to-day operations, reducing waste, increasing revenue, and supporting business growth through data-driven insights. The analyst works closely with salon managers, shop supervisors, suppliers, and owners to streamline processes, improve customer experience, and optimize inventory and workforce utilization.

Operations & Process Analysis

• Analyze daily salon and retail shop operations to identify inefficiencies and improvement opportunities

• Evaluate service delivery times, staff scheduling, and customer flow in salons

• Review retail shop workflows including merchandising, stock handling, and point-of-sale processes

Sales & Performance Analysis

• Track and analyze service revenue, product sales, and overall shop performance

• Monitor key performance indicators (KPIs) such as average ticket size, customer retention, conversion rates, and daily sales targets

• Prepare weekly and monthly performance reports for management

Inventory & Supply Chain Management

• Analyze inventory levels for hair products, tools, fabrics, and textiles

• Identify slow-moving or high-demand items and recommend reorder levels

• Reduce stock losses, overstocking, and wastage

Financial & Cost Control

• Monitor operating costs including supplies, utilities, staff costs, and promotions

• Support pricing strategies for salon services and textile products

• Identify cost‑saving opportunities without compromising quality or customer satisfaction

Customer Experience & Marketing Support

• Analyze customer feedback, complaints, and repeat‑visit patterns

• Support loyalty programs, promotions, and seasonal sales strategies

• Evaluate effectiveness of marketing campaigns and in‑store promotions

Systems & Reporting

• Maintain accurate operational data using POS systems, spreadsheets, or business software

• Develop dashboards and reports to support decision‑making

• Support implementation of new tools, systems, or operational improvements