Operation Executive (West)

TS THREE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A dormitory management company in Singapore seeks a qualified individual to manage resident relations, ensure facility safety, and foster community engagement. Responsibilities include welcoming new residents, performing inspections, enforcing security protocols, managing records, and resolving conflicts to maintain a peaceful living environment. Strong communication, organizational, and problem-solving skills are essential.

Qualifications

• Strong problem-solving skills and ability to mediate conflicts.
• Excellent communication and organizational skills.
• Ability to enforce rules and foster community.

Responsibilities

• Welcome new residents and assist with the check-in/out process.
• Perform inspections of maintenance and cleanliness of facilities.
• Enforce security protocols and ensure safety compliance.
• Manage dormitory records and coordinate room allocations.
• Mediating conflicts among residents and addressing behavioural issues.
• Foster community through social and educational events.
• Ensure compliance with in-house rules and regulations.
• Keep records of occupancy and maintenance requests.

Job description

Resident Management

Welcome new residents and assist with the check-in/out process.

Address residents'/clients’ inquiries and concerns promptly.

Facility Management

Performing inspections of maintenance and cleanliness of dormitory facilities, including common areas and individual rooms.

Coordinate and schedule routine maintenance, repairs, and cleaning services.

Ensure compliance with safety and security regulations.

Security and Safety

Enforce security protocols, including access control and visitor policies.

Respond to emergency and mitigate situations.

Address safety hazards and highlight to Dormitory Manager.

Administrative Duties

Manage dormitory records and documentation, including resident records, incident reports, and maintenance logs.

Coordinate room allocations with Admin Executive.

Email and telephone correspondence with clients and residents.

Conflict Resolution

Mediate conflicts among residents and address behavioural issues in a fair and respectful manner.

Ensure a peaceful living environment by setting and enforcing dormitory rules and policies.

Communication

Maintain clear and open communication with residents, staff, and management.

Keep residents informed about important updates, events, and policies.

Use various communication channels, such as email, bulletin boards, or Watsapp.

Community Building

Foster a sense of community and inclusivity among residents.

Organize and facilitate social and educational events to encourage resident engagement.

Compliance

Ensure compliance with in-house rules and FEDA regulations.

Problem Solving

Address any issues or challenges that may arise within the dormitory, such as maintenance emergencies or resident disputes.

Data Management

Keep records of dormitory occupancy, maintenance requests, and resident feedback and provide reports to Dormitory Manager.