NIKE Stores by GMG | Assistant Store Manager

Gulf Marketing Group (GMG Group); Singapore; On-site; USD 30,000 - 62,000; Full time

Job summary

An established industry player seeks a passionate retail manager to oversee store operations and drive performance. In this dynamic role, you will lead a high-performing team, ensuring exceptional customer service while managing sales, merchandising, and staff development. Your expertise will guide strategic decisions based on sales trends, while your leadership will foster a positive work environment. If you thrive in fast-paced settings and are eager to make an impact in the retail sector, this opportunity is perfect for you.

Qualifications

• 5+ years of retail management experience with a focus on customer service.
• Strong communication skills in English, both verbal and written.

Responsibilities

• Oversee daily operations and ensure efficiency in store activities.
• Train and develop staff to enhance business performance.

Skills

Retail Management

Customer Service

Team Leadership

Communication Skills

Conflict Resolution

Time Management

Education

Bachelor's Degree

Tools

Microsoft Office

Retail Business Systems

Job description

About GMG:

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

About the Role:

Responsible for the overall operation and performance of the store which includes sales, merchandising, operations, staff supervision, training and development, loss prevention and expense control.

Main Duties and Responsibilities:

1. Oversee and ensure efficiency of day to day operations of the store.
2. Train and develop team on business acumen to drive business performance.
3. Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results.
4. Ensure that cash takings are banked in daily and cash control procedures are adhered to.
5. Planning of roster to ensure optimized use of time and resources and assigning staff to specific duties and tasks.
6. Coach Store Supervisors and team members, identify learning opportunities and concoct employee development plans.
7. Set priorities for team to meet daily deadlines; develop plans to meet short-term objectives.
8. Conduct appraisal and interviewing of potential staff.
9. Attend Seasonal Ekin Training and guide new staff on SKU training.
10. Keep track of merchandise sell through and maintain good stock level at all times.
11. Ensure merchandises are well presented and visual display is aligned to Brand’s VM guideline.
12. Maintain awareness of market trends and monitor what competitors are doing.
13. Handle queries, feedback and comments from customers.
14. Maintain a safe and pleasant work environment.
15. Ensure store adheres and executes according to Policies and Procedures.
16. Undertake any other duties in relation to the job scope as assigned by your superior from time to time.

Requirements:

• Passionate about Nike products and services.
• A Bachelor's Degree and at least 5 years retail management experience.
• Able to effectively communicate in verbal and written English.
• Experience with retail operations, budgeting, planning, customer service, sales and people leadership and management.
• Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer.
• Proficient in Microsoft Office products and retail business systems.
• Pleasant personality and professional conduct with the ability to work under pressure.
• Able to accomplish multiple tasks in a fast-paced environment.
• Able to build, lead and manage high-performing teams.
• Ability to utilize tools to support conflict resolution and employee coaching and counselling.
• Ability to work according to the retail hours, on weekends as well as on public holidays.