Multilingual UX & Technical Support Specialist (JP/EN)

ZULER TECHNOLOGY PTE. LTD.; Singapore; Hybrid; SGD 40,000 - 60,000; Full time

Job summary

A global leader in technology is seeking a User Experience Specialist (Japanese-speaking) based in Singapore. This hybrid role focuses on providing technical support, tackling user experience challenges, and collaborating with cross-functional teams. The ideal candidate must possess strong troubleshooting skills, be proficient in Japanese, Chinese (Mandarin), and English, and be capable of working independently and within a team. This role offers opportunities for fresh graduates and those experienced in IT support.

Qualifications

• 1–3 years of experience in UX/technical support or related IT support roles.
• Fresh graduates are encouraged to apply.
• Strong problem-solving and analytical skills.

Responsibilities

• Act as the bridge between users and the DeskIn product team.
• Analyze recurring issues, identify root causes, and prioritize fixes.
• Manage user experience across various support channels.

Skills

Problem-solving and analytical skills

Communication in Japanese

Communication in Chinese (Mandarin)

Communication in English

Education

Bachelor’s degree in any discipline

Tools

Ticketing systems

Remote support tools

Job description

A global leader in technology is seeking a User Experience Specialist (Japanese-speaking) based in Singapore. This hybrid role focuses on providing technical support, tackling user experience challenges, and collaborating with cross-functional teams. The ideal candidate must possess strong troubleshooting skills, be proficient in Japanese, Chinese (Mandarin), and English, and be capable of working independently and within a team. This role offers opportunities for fresh graduates and those experienced in IT support.