Manager, Business Service Excellence (Temp Contract - 5 months) [CGD]

Workforce Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A statutory board under the Ministry of Manpower is seeking a temporary staff to support Business Service Excellence. Responsibilities include providing administrative support during system transitions and managing appeal cases. Candidates should have at least 2 years of relevant experience, strong analytical skills, and be proficient in Microsoft Office Suite, particularly Excel. The role requires attention to detail and the ability to handle sensitive information with discretion in a fast-paced environment.

Qualifications

• At least 2 years of experience in operations management, customer service, or appeals handling.
• Strong analytical and problem-solving skills to handle complex cases.
• Excellent attention to detail and process documentation capabilities.

Responsibilities

• Provide administrative support during system transitions including manual application processing.
• Handle appeal cases and provide regular status updates to advisors.
• Maintain detailed documentation of all appeals and their resolutions.

Skills

Operations management experience

Analytical skills

Attention to detail

Proficient in Microsoft Office Suite

Written and verbal communication skills

Confidential information handling

Tools

Microsoft Excel

Database management

Job description

What the role is:

The temp staff will support Business Service Excellence with the following:

What you will be working on:

• System Transition Management: Providing administrative support during system transitions. This encompasses processing applications manually, conducting thorough document verification, and supporting the implementation of new system features while maintaining service standards. You will also oversee the systematic archival of documents from existing systems to ensure audit readiness and compliance.
• Appeals Management: Handling appeal cases and providing status updates to advisors on a regular basis. This involves managing case escalations, maintaining detailed documentation of all appeals and their resolutions, providing timely progress updates to advisors, and preparing comprehensive reports on case status and outcomes.

What we are looking for:

• At least 2 years of experience in operations management, customer service, or appeals handling
• Strong analytical and problem-solving skills with ability to handle complex cases
• Excellent attention to detail and process documentation capabilities
• Proficient in Microsoft Office Suite, especially Excel and database management
• Strong written and verbal communication skills with ability to handle sensitive stakeholder interactions
• Experience in handling confidential information with utmost discretion
• Ability to work independently and manage competing priorities in a fast-paced environment

About Workforce Singapore

Workforce Singapore (WSG) is a statutory board under the Ministry of Manpower (MOM). It will oversee the transformation of the local workforce and industry to meet ongoing economic challenges. WSG will promote the development, competitiveness, inclusiveness, and employability of all levels of the workforce. This will ensure that all sectors of the economy are supported by a strong, inclusive Singaporean core. While its key focus is to help workers meet their career aspirations and secure quality jobs at different stages of life, WSG will also address the needs of business owners and companies by providing support to enable manpower-lean enterprises to remain competitive. It will help businesses in different economic sectors create quality jobs, develop a manpower pipeline to support industry growth, and match the right people to the right jobs