Management Executive

INITIA MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading company in Singapore is seeking a Management Support professional to oversee administrative tasks and enhance customer satisfaction. This role involves coaching colleagues, managing daily operations, and participating in strategic planning. Candidates should possess a Bachelor's Degree and have strong communication skills.

Qualifications

• Bachelor's Degree is required.
• Strong verbal and written communication skills are essential.
• Customer-oriented behavior is a key qualification.

Responsibilities

• Provide quality Management and Administrative support.
• Oversee efficient daily operations and coach colleagues.
• Monitor customer complaints and implement retention measures.

Skills

Communication

Customer-Oriented

Education

Bachelor’s Degree in any field

Job description

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Qualifications & Requirements

• Bachelor’s Degree in any field
• Strong verbal and written communication skills
• Customer-Oriented or Passionate about serving customers
• Knowledge or experience in management or relevant similar field is a plus