Lvl 1 IT Support Assistant (School Deployment) / Resume Booster + Bonus

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading recruitment firm in Singapore seeks a dedicated End User Support professional to manage client platforms. Responsibilities include troubleshooting, incident management, and user account oversight. Ideal candidates should have at least a Higher Nitec or Diploma in Computer/Electronic Engineering and some experience in technology administration. This role offers opportunities for career development and includes a variable bonus.

Benefits

Career development

Skill enhancement

Variable bonus

Qualifications

• Minimum Higher Nitec or Diploma in Computer/Electronic Engineering.
• 1+ years of experience in Technology Administration preferred.
• Comfortable with mobile Karts.

Responsibilities

• Perform end-user support and client management.
• Troubleshoot client platform issues.
• Respond to incidents and provide resolutions.
• Manage service requests for client platforms.
• Monitor service levels and maintain system configuration.
• Involve in platform implementation/upgrade projects.

Skills

Client Management

Troubleshooting

Service Level Monitoring

User Account Management

Local Server Administration

Education

Higher Nitec or Diploma in Computer/Electronic Engineering

Tools

MS Office

Job description

Job overview

1. Weekdays / 7am-4pm
2. Public Sector Exposure
3. Career Development + Skill Enhancement
4. With variable bonus

Job Responsibilities

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform user account management (eg. Create password, reset & delete)
• Perform local server administration to facilitate software distribution & patch management service.
• Manage client platform implementation / upgrade project.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports

Job Requirements

• Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline
• Preferably with 1 or more years related experience in Technology Administration.
• Computer literacy in MS Office
• Candidates who comfortable to pull / push mobile Karts.
• Advantageous: experience in educational IT environments or school tech support.

Interested candidates may send resumes to [e-mail] or apply through the application system. Regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R21101254 (Tay Khai Ven)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.