Luxury Sales Executive

WATCH REPAIR SERVICE CENTRE PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A luxury service centre in Singapore seeks a customer-focused individual to join as a service representative. You will welcome customers, register watches for inspection, and communicate watch issues effectively. The ideal candidate has at least 1 year of experience in luxury watch sales or customer service, is detail-minded, and is able to work flexible hours, including weekends and public holidays. Strong interpersonal skills and basic computer knowledge are essential.

Qualifications

• At least 1 year of experience in luxury watch sales/service or customer service.
• Able to work retail hours, weekends, and public holidays.
• Well-groomed and responsible.

Responsibilities

• Welcome customers and register their watches for inspection.
• Communicate with customers to record watch issues accurately.
• Provide preliminary assessment of watch issues.

Skills

Customer-focused

Service-oriented

Detail-minded

Familiar with POS system

Basic computer skills

Education

GCE 'O' Level / Diploma in Business, Retail, or related field

Job description

Job Description

• Minimum GCE 'O' Level / Diploma in Business, Retail, or related field
• At least 1 year of experience in luxury watch sales/service (preferred), OR luxury goods customer service, OR direct customer-facing retail/service role
• Customer-focused, service-oriented, detail-minded
• Familiar with POS system and basic computer skills
• Well-groomed, punctual, responsible
• Able to work retail hours, weekends and public holidays (with off days)

Job Scope 工作内容

• Welcome customers at the service centre and register their watches for inspection
• Communicate with customers to understand watch issues and record details accurately
• Provide preliminary assessment of watch issues (not repair, but able to explain in simple terms)
• Liaise between customers and watchmakers, ensuring smooth handover of repair cases
• Maintain a professional service environment and ensure high customer satisfaction
• Follow up with customers on repair progress, collection, and after-sales service