Policy Manager, Quality and Risk - Trust and Safety

TikTok; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading social media platform in Singapore is looking for a LIVE Policy Manager for the Quality & Risk team. This role entails developing policies and strategies to ensure user safety on TikTok LIVE. The ideal candidate will have over 5 years of relevant experience and a strong background in policy development. Responsibilities include driving quality improvements and collaborating with cross-functional teams. The position provides a dynamic work environment aiming to inspire creativity and promote safety.

Qualifications

• 5+ years of experience in policy development or enforcement.
• Excellent communication skills for translating complex issues.
• Strong analytical reasoning and problem-solving skills.

Responsibilities

• Develop initiatives for alignment and quality improvements.
• Lead root cause analyses for moderation accuracy issues.
• Run performance analyses and develop strategies for improvement.
• Implement quality initiatives for systematic improvements.
• Collaborate with cross-functional teams on policy updates.

Skills

Policy development

Policy enforcement

Analytical reasoning

Communication

Problem-solving

Education

Bachelor's or Master's degree in relevant fields

Job description

Position

Global Operations

LIVE Policy Manager, Quality & Risk – Trust and Safety

Location: Singapore

Employment Type: Regular

Job Code: A174153B

Team Overview

The Trust & Safety Policy team develops, reviews, and implements the policies and processes that underpin our Community Guidelines to promote a positive and safe environment for all of our users and content creators to enjoy and express themselves.

Role Overview

As a LIVE Policy Manager on the Quality & Risk team, you will work on a product policy team focused on the TikTok LIVE content ecosystem team with a mission to develop policies and manage content intervention strategies to positively impact TikTok LIVE. You are passionate about user safety, wake up excited to make an impact in millions of people's lives, and switch readily from thinking strategically about policy development and iteration to managing tactical enforcement decisions. Your background and professional expertise are grounded in areas related to internet policy and user safety. You also have experience bringing out the best in your colleagues and fostering a collaborative working style in a fast-paced and dynamic environment.

You will work closely with various internal partners, including other members of Trust & Safety, Product teams, and Legal. In addition to policy development and enforcement strategies, you will also support internal teams that identify, triage, and remove violative content globally.

Responsibilities

• Strategic Quality Leadership: Develop initiatives to help drive alignment and quality improvements for both human and AI based moderation systems
• Root Cause Analyses: Lead comprehensive RCA processes to address systemic moderation accuracy issues
• Performance Analytics: Run analyses of issues within our content space, and partner with other policy, product, and operations teams to develop strategies and solutions to improve performance. Track performance improvements.
• Quality Initiatives: Lead and implement projects that seek to find efficiencies and other systematic improvements for moderation quality.
• Cross-functional Partnership: Represent T&S and collaborate with cross-functional teams on quality-driven policy updates

Qualifications

Minimum Qualifications

• 5+ years of experience in policy development and/or policy enforcement within the technology, social media, or content platform industry.
• Bachelor’s or Master’s degree in public policy, politics, law, economics, behavioral sciences, or a related field.
• Strong oral and written communication skills, with the ability to translate complex or ambiguous issues into clear, structured guidance.
• Excellent analytical reasoning and problem-solving capabilities.

Preferred Qualifications

• Proven experience working cross-functionally and managing projects in fast-paced, ambiguous environments.
• Experience collaborating with international stakeholders across multiple time zones and cultural contexts.
• Demonstrated ability to influence and persuade stakeholders at multiple levels of seniority.

Job Information

Content that this role interacts with includes images, video, and text related to everyday life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person‑centred, innovative and integrated approach.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.