Live Chat Moderator – Remote Customer Interaction

Mashreq Bank; Remote; SGD 20,000 - 60,000; Full time

Job summary

A prominent remote customer service provider in Singapore is seeking a dedicated Live Chat Moderator. The role involves engaging with customers through live chat, ensuring professional responses, and maintaining satisfaction standards. Candidates should have excellent written English skills and a customer-centric mindset. This opportunity offers flexible working hours and the ability to work remotely while contributing to customer interactions across various platforms.

Benefits

Work-from-home convenience

Flexible scheduling

Skill development support

Opportunity to work with global clients

Qualifications

• Prior experience in live chat support, customer service, or online moderation is preferred.
• Entry-level candidates with strong communication skills are encouraged to apply.
• Experience working in a remote or virtual environment is an advantage.

Responsibilities

• Respond promptly and professionally to customer inquiries via live chat platforms.
• Provide accurate information about products and services.
• Moderate live chat conversations to ensure compliance with company guidelines.
• Resolve customer issues efficiently, escalating complex matters when required.
• Maintain detailed records of customer interactions.

Skills

Excellent written communication skills in English

Strong typing speed with high accuracy

Customer-centric mindset

Ability to multitask in chat conversations

Basic computer literacy

Strong problem-solving abilities

Job description

Job Summary

MNC JOBS INFO is seeking a dedicated and customer-focused Live Chat Moderator to support online customer interactions in a fully remote environment. This role is ideal for individuals who enjoy written communication, problem-solving, and delivering excellent customer experiences. As a Live Chat Moderator, you will engage with customers through real-time chat platforms, ensuring timely, accurate, and professional responses while maintaining brand standards and customer satisfaction.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via live chat platforms
• Provide accurate information about products, services, policies, and processes
• Moderate live chat conversations to ensure compliance with company guidelines
• Resolve customer issues efficiently, escalating complex matters when required
• Maintain detailed records of customer interactions and resolutions
• Ensure a positive, respectful, and engaging customer experience at all times
• Adhere to quality standards, response time targets, and performance metrics
• Collaborate with internal teams to improve service quality and customer satisfaction

Required Skills and Qualifications

• Excellent written communication skills in English
• Strong typing speed with high accuracy
• Customer-centric mindset with a professional attitude
• Ability to multitask and manage multiple chat conversations simultaneously
• Basic computer literacy and familiarity with online chat tools
• Strong problem-solving and decision-making abilities
• Reliable internet connection and a suitable remote work setup

Experience

• Prior experience in live chat support, customer service, or online moderation is preferred
• Entry-level candidates with strong communication skills are encouraged to apply
• Experience working in a remote or virtual environment is an advantage

Working Hours

• Flexible working hours with multiple shift options
• Availability for day, evening, or night shifts depending on business needs
• Part-time and full-time opportunities available

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and best practices
• Ability to remain calm and professional in high-pressure situations
• Strong attention to detail and accuracy
• Ability to follow guidelines, scripts, and standard operating procedures
• Willingness to learn new systems and adapt to evolving processes

Benefits

• Work-from-home convenience with flexible scheduling
• Competitive compensation based on performance and shift selection
• Skill development and training support
• Opportunity to gain experience with global clients and platforms
• Supportive and inclusive remote work culture

Why Join MNC JOBS INFO

At MNC JOBS INFO, we believe in empowering our remote workforce with flexibility, growth opportunities, and a supportive environment. Joining our team means being part of a fast-growing organization that values communication, professionalism, and continuous improvement. This role offers an excellent opportunity to build a long-term remote career while maintaining work-life balance.

How to Apply

Interested candidates are encouraged to apply by submitting their updated resume along with a brief cover note highlighting their communication skills and interest in remote customer interaction roles. Shortlisted applicants will be contacted for an online assessment and interview.