IT Support Officer

Yoshinoya; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A food and beverage company is seeking an IT Support Executive in Singapore to manage technical support for restaurant outlets and office operations. The role requires a minimum of 3 years of operational management experience, especially in the F&B sector. Candidates should have a diploma or degree in an IT-related field and demonstrate strong troubleshooting and problem-solving skills. This position offers opportunities for middle management based on qualifications and experience.

Qualifications

• Minimum 3 years’ experience in operational management in F&B or a similar field.
• Ability to work in a fast-paced environment with minimal supervision.

Responsibilities

• Support restaurant outlets with IT related matters.
• Handle POS menu key creation and technical support.
• Manage IT inventory and data backups.

Skills

PC & network troubleshooting

Problem-solving skills

Service excellence

Initiative

Self-motivated

Education

Diploma or Degree in an IT-related field

Job description

Main Core Responsibilities

To support the restaurant outlets and office users with all IT related matters (POS / SOK, Laptops, printers, and CCTV). Handle POS menu keys creation and revision. Trouble-shoot IT issues and implement technology solutions to enhance business efficiencies. Coordinate with software contractors for maintenance and second level technical support.

• Work closely with team members to ensure timely execution of ongoing projects.
• Responsible for data entry work related to various e menu systems. Manage delivery platform settings and maintenance.
• Standby for emergencies and critical support requests after regular work hours.
• Propose recommendations to management for improving efficiency and productivity in outlet operations, ordering systems, HQ, etc
• Provide technical support across the company.
• Perform any other duties as assigned.

Intermediate Work (Middle Management Duties)

• Assist in setting up new store by supervising contractors for POS, E menu, SOK, CCTV, and network setup.
• Assist in IT inventory management and monitoring data backups.
• Assist in IT administrations including paperwork & documentations.
• Manage relationships with relevant external vendors.

Requirements

• Strong capability in basic PC & network troubleshooting.
• minimum 3 years’ experience of experience with operational management knowledge in the F&B or similar field.
• Senior Executive position available based on experience and qualification
• Diploma or Degree in an IT-related field
• Good problem-solving skills, demonstrating resourcefulness in finding solutions.
• Strong sense of responsibility, self-motivated, and ability to perform in fast-paced environment.
• Service excellence attitude for technical support matters.
• Individual who takes initiatives and can work with minimal supervision.
• Have a service excellence attitude for technical support matters.