IT Support Executive [ Inhouse]

The Supreme HR Advisory; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking an IT Support Specialist to maintain and troubleshoot hardware and support network infrastructure. This role involves ensuring servers and data storage are operational, providing technical support for ERP/MES systems, and communicating with software vendors for updates and issues. Ideal candidates will have a diploma in IT and 1-3 years of relevant experience. The position may require after-hours support during critical system issues.

Qualifications

• 1–3 years of experience in IT support, networking, or systems administration.
• Experience with ERP / MES systems is a plus.
• May require after-hours or weekend support.

Responsibilities

• Maintain and troubleshoot hardware including PCs and printers.
• Support network infrastructure with LAN/WAN and routers.
• Ensure servers and data storage are operational.

Skills

Troubleshooting hardware

Network infrastructure support

Technical support for software systems

Communication with software vendors

Training staff on software usage

Education

Diploma or Degree in Information Technology

Job description

Responsibilities

• Maintain and troubleshoot hardware (PCs, printers, barcode scanners, etc.)
• Support network infrastructure: LAN/WAN, switches, routers, Wi-Fi
• Ensure servers and data storage are running smoothly (file servers, domain controllers)
• Perform regular backups and ensure disaster recovery plans are in place
• Provide technical support for MES (Manufacturing Execution Systems), ERP, or factory-specific systems
• Troubleshoot machine–PC communication issues (e.g., PLCs, IoT devices)
• Ensure system uptime to minimize production downtime
• Install, configure, and maintain standard and custom software
• Liaise with software vendors for updates, bugs, or new implementations
• Implement and enforce IT policies, data protection, and access control
• Support ISO/IEC 27001 or other relevant compliance needs if applicable
• Act as the first point of contact for IT-related issues
• Provide training or guidance to staff on using systems or software
• Maintain IT asset inventory
• Prepare incident reports, maintenance logs, and update manuals
• Support audits and provide technical documentation

Job Requirements

• Diploma or Degree in Information Technology or related field
• Experience with ERP / MES systems
• 1–3 years of experience in IT support, networking, or systems administration
• May require after‑hours or weekend support during downtime or system issues