ISO Business Change Manager

STANDARD CHARTERED BANK (SINGAPORE) LIMITED; Singapore; On-site; SGD 100,000 - 140,000; Full time

Job summary

A leading international bank in Singapore is seeking a Change Management Lead to drive the ISO20022 programme. You will be responsible for leading change management activities, ensuring effective communication, and conducting quality assurance across tasks. The ideal candidate has over 10 years of experience as a Business Analyst within banking, possesses strong leadership skills, and can manage diverse stakeholders. Attractive benefits, including flexible working arrangements and continuous learning opportunities, are offered.

Benefits

Competitive salary

Flexible working options

Core bank funding for retirement

Proactive wellbeing support

Continuous learning culture

Generous time-off policies

Qualifications

• 10+ years experience as a Business Analyst in a Bank.
• Ability to collaborate and work across a broad range of functions.
• Change Management Certifications (Prosci, Kotter, ADKAR, etc.) desirable.

Responsibilities

• Lead change management activities for the ISO20022 programme.
• Ensure stakeholder communication and information flow.
• Conduct quality assurance of change deliverables.

Skills

Business Analyst experience

Stakeholder management

Change leadership

Communication skills

Time management

Negotiation

Results-oriented

Education

Degree or equivalent experience

Tools

Jira

Confluence

ServiceNow

Job description

Roles & Responsibilities

Standard Chartered is investing significantly in digital transformation to improve our productivity, client and employee experience and create capacity for incremental growth activities. The Pan‑Bank ISO20022 Programme addresses the new global standard for High Value (HVPS) and Cross Border Payments (CBPR+) messaging, implementing a new common language for low‑value domestic schemes globally issued by the International Standards Organisation “ISO”. The programme focuses on upgrading existing message gateways, downstream systems and defining the channel and preferred messaging format received through the SWIFT transaction Management Platform, in line with the “Society for Worldwide International Financial Telecommunications (SWIFT)” programme to adopt the ISO 20022 standards.

The role reports to the Programme Director Payments Transformation and will lead the Change Management workstream for the ISO20022 Pan‑Bank Program. The incumbent will ensure all Change Management strategy, plans and communication channels are in place and effective to support technical, operational and client readiness in each country. Working with Global Product, Operations, Client Services Teams, Technology and country change teams, the role will ensure a seamless transition to ISO20022 compliance.

RESPONSIBILITIES

• Apply a structured methodology and lead change management activities
• Leverage a change management methodology, process and tools to create a strategy to support adoption of the changes required by the Programme
• Ensure the design, development, delivery and management of key Programme communications
• Coordinate business change plans into a consolidated Pan‑Bank ISO Programme communication plan
• Ensure the change management activities are incorporated into the overall delivery plan
• Create the central knowledge repository for Programme communication artefacts for Group, Risk, Regulator and senior stakeholder communications
• Ensure consistent, timely and accurate stakeholder communication and information flows
• Conduct quality assurance of change deliverables produced by the workstreams (e.g. change impact assessment, business readiness assessments, training plans, etc.) across the programme
• Work with Business, product and operational teams to ensure a complete and accurate training needs analysis
• Coordinate and facilitate retrospectives and lessons learned for each go‑live, feeding back to the Programme and the wider CIB change community
• Define and measure Programme success metrics and monitor change progress
• Manage the Programme change control process, ensuring impacts are documented and communicated with all key stakeholders

Key Stakeholders

• Head of Cash Strategy & Delivery
• Head of Product Development Cash
• CIOs for Cash, Trade, FM, DCS, WRB
• Head of TB Transformation & Change Delivery
• ISO heads for FM, DCDA, FCSO, WRB & Cash & Trade

OUR IDEAL CANDIDATE

• Educated to degree level or equivalent experience
• 10+ years experience as a Business Analyst in a Bank
• Ability to collaborate and work dynamically across a broad range of stakeholders, functions and borders
• Personal authority with proven ability to establish relationships and provide direction at senior management levels
• Strong people leadership skills with the ability to lead a cross‑border, multi‑functional team
• Ability to manage geographically dispersed and highly varied client and stakeholder base
• Good presentation, time management, negotiation and influencing skills
• Can work independently to strict timeframes
• Focused, organised and results‑oriented
• Experience of working with senior stakeholders
• Ability to influence senior staff and offshore shared services teams and drive change agenda
• Understanding of SWIFT ISO20022 message processing and exposure to change delivery in clearing and settlement systems adoption of new regulation and industry standards (a plus)
• Change Management Certifications (Prosci, Kotter, ADKAR, etc.)
• Project management experience (SAFe, Agile, Waterfall, PMP, PRINCE2, etc.)
• Experience using tools such as Jira, ADO, Confluence, ServiceNow

ROLE SPECIFIC TECHNICAL COMPETENCIES

• Programme Management (Agile & Classic)
• Change Management Methodologies
• Communication plans
• Training Needs Analysis
• Risk Management

ABOUT STANDARD CHARTERED

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and a bank that makes a difference, we want to hear from you.

OUR VALUES

• Do the right thing – we’re assertive, challenge one another and live with integrity, putting the client at the heart of what we do
• Never settle – continuously striving to improve and innovate, keeping things simple and learning from doing well and not so well
• Are better together – we can be ourselves, be inclusive, see more good in others and work collectively to build for the long term

WHAT WE OFFER

• Fair Pay Charter – competitive salary and benefits to support your mental, physical, financial and social wellbeing
• Core bank funding for retirement savings, medical and life insurance – with flexible and voluntary benefits available in some locations
• Time‑off – annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), plus minimum global standards for annual and public holidays (30 days minimum)
• Flexible working – options based around home and office locations with flexible working patterns
• Proactive wellbeing support – Unmind, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and self‑help toolkits
• A continuous learning culture – support for growth, opportunities to reskill and upskill and access to physical, virtual and digital learning
• Inclusive and values‑driven organisation – celebrates unique diversity, fostering respect and enabling full potential across all teams, functions and geographies

TEACHING & SKILL PROFILE

• DCS
• Charter
• Change Management
• Project Management
• JIRA
• Transaction Management
• PMP
• Advocate
• Change Control
• Banking
• Finance
• Product Development
• Senior Stakeholder Management
• Oral & Written Communication Skills