Infrastructure Engineer

ITCAN PTE. LIMITED; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

An established technology firm in Singapore is seeking an Infrastructure Engineer to spearhead network infrastructure management and support. The role involves overseeing incident management, maintaining documentation, and ensuring optimal system performance with a focus on Firewall Administration and Cisco technologies. Candidates should have a Diploma and 3-5 years of relevant experience, alongside the ability to lead a technical team effectively.

Qualifications

• 3-5 years of experience in network infrastructure.
• Proficient in Firewall Administration and CISCO technologies.
• Ability to lead and manage a team of engineers.

Responsibilities

• Lead network-related incident management and maintain documentation.
• Monitor system performance and implement improvements.
• Respond to incidents and conduct root cause analysis.

Skills

Firewall Administration

Cisco Switching

Routing

Education

Diploma

Tools

CISCO switches

load balancers

routers

Job description

Infrastructure Engineer

Skillset Category: Common

Mandatory Skills: Firewall Administration and Operation

Supporting Skills: Cisco Switching and Routing

Education Qualification: Diploma

Years of Experience: 3-5 Years

Brief Job Description

• Lead in network-related hardware/software/firmware incident management.
• Maintain all relevant network records and update documentation timely.
• Maintain Standard Operating Procedures in collaboration with the customer to ensure processes are current and aligned.
• Perform daily system checks and monitoring; highlight any abnormalities.
• Ensure network equipment backups are operational.
• Familiar with CISCO switches, load balancers, and routers.
• Gather business and application requirements to plan, design, install, test, and implement systems according to specifications and service levels.
• Align or enhance ITSM/ITIL methodologies in daily operations, including change, incident, problem, release management, and CMDB.
• Monitor and measure system performance and availability proactively; implement corrective actions to improve performance and service levels.
• Respond promptly to incidents, conduct root cause analysis, and provide resolutions; communicate status updates effectively.
• Implement service continuity measures, including backup/restore procedures and disaster recovery plans.
• Create and maintain comprehensive network documentation.
• Assist in preparing proposals and solution presentations.
• Lead a team of network engineers.
• Evaluate internal and external business environments to develop long-term strategies.
• Attain key certifications to maintain vendor partnerships.