Impactful IT Support & Operations Specialist — Singapore

BDO UNIBANK, INC. (Singapore Branch); Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A major financial institution is seeking an IT Support Associate in Singapore to manage hardware and provide first line technical support. You will assist in formulating the Business Recovery Plan and ensure compliance with bank policies. The ideal candidate will have experience in troubleshooting, maintaining operational efficiency, and managing compliance. This role involves coordinating with various units to ensure effective service delivery.

Qualifications

• Experience in first line technical support.
• Ability to troubleshoot hardware and software issues.
• Familiarity with compliance and control procedures.

Responsibilities

• Manage hardware and first line technical support.
• Assist in formulating the Business Recovery Plan.
• Coordinate with HO-IT to resolve users’ problems.
• Ensure compliance with bank and regulatory policies.

Skills

Technical support

Troubleshooting

Report generation

SharePoint administration

Job description

A major financial institution is seeking an IT Support Associate in Singapore to manage hardware and provide first line technical support. You will assist in formulating the Business Recovery Plan and ensure compliance with bank policies. The ideal candidate will have experience in troubleshooting, maintaining operational efficiency, and managing compliance. This role involves coordinating with various units to ensure effective service delivery.