Hotel Manager

Consortium for Clinical Research and Innovation Singapore; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A prestigious hospitality agency is seeking a Hotel Manager for a 5-star luxury property in Singapore. The ideal candidate will lead all operational aspects, ensuring exceptional guest experiences and high service standards. Responsibilities include overseeing daily operations, budget management, staff leadership, and compliance with hospitality regulations. The role demands extensive hospitality experience and a deep understanding of luxury service standards, alongside strong financial acumen and leadership skills.

Qualifications

• Minimum 8–12 years of hospitality experience.
• At least 3–5 years in a senior role in a 5-star or luxury hotel.
• Proven experience managing large teams and multi-department operations.

Responsibilities

• Oversee daily operations to ensure seamless service delivery.
• Ensure compliance with health, safety, and legal regulations.
• Develop and manage annual budgets, forecasts, and financial plans.

Skills

Leadership

Communication

Interpersonal abilities

Guest-centric mindset

Flexibility

Education

Bachelor’s degree in Hotel Management, Hospitality, Business Administration, or related field

Tools

Hotel Management Systems (PMS, RMS, POS)

Job description

Richdale International Executive Search Pte Ltd is hiring a Full time Hotel Manager role in Bishan, Singapore. Apply now to be part of our team.

Requirements for this role

• Available to work:
  • Mon morning
  • Mon afternoon
  • Mon evening
  • Tue morning
  • Tue afternoon
  • Tue evening
  • Wed morning
  • Wed afternoon
  • Wed evening
  • Thu morning
  • Thu afternoon
  • Thu evening
  • Fri morning
  • Fri afternoon
  • Fri evening
  • Sat morning
  • Sat afternoon
  • Sat evening
  • Sun morning
  • Sun afternoon
  • Sun evening
• More than 4 years of relevant work experience required for this role

Job Summary

The Hotel Manager is responsible for the overall leadership, strategic direction, and operational excellence of a 5-star luxury hotel. This role ensures exceptional guest experiences, high service standards, profitability, brand compliance, and efficient management of all departments including Front Office, Housekeeping, Food & Beverage, Engineering, Sales & Marketing, Finance, and Human Resources.

Key Responsibilities

1. Operations Management

• Oversee daily hotel operations to ensure seamless service delivery across all departments
• Maintain 5-star service standards in line with brand and luxury hospitality benchmarks
• Ensure compliance with health, safety, security, and legal regulations
• Monitor room occupancy, guest satisfaction, and service quality
• Implement SOPs and continuously improve operational efficiency

2. Guest Experience & Quality Assurance

• Ensure exceptional guest satisfaction and personalized luxury experiences
• Handle VIP guests, special requests, and high-level guest complaints
• Monitor guest feedback, reviews, and service scores; implement corrective action
• Maintain hotel ambiance, cleanliness, and presentation at premium standards

3. Financial & Revenue Management

• Develop and manage annual budgets, forecasts, and financial plans
• Monitor revenues, expenses, and profitability across departments
• Implement cost-control measures without compromising service quality
• Collaborate with Sales & Marketing on pricing, promotions, and revenue strategies
• Analyze financial reports and present performance updates to ownership

4. Leadership & Human Resources

• Recruit, train, motivate, and lead department heads and staff
• Foster a high-performance, service-oriented culture
• Ensure ongoing training in luxury service standards and brand values
• Conduct performance reviews and succession planning
• Maintain staff discipline, morale, and engagement

5. Sales, Marketing & Brand Management

• Support sales strategies to drive room revenue, F&B sales, and events
• Maintain strong relationships with corporate clients, travel partners, and vendors
• Ensure brand compliance in marketing, communication, and guest experience
• Represent the hotel at industry events and networking functions

6. Safety, Security & Compliance

• Ensure strict adherence to safety, fire, and emergency procedures
• Oversee security protocols for guests, staff, and property
• Ensure compliance with labor laws, licensing, and regulatory requirements

Key Performance Indicators (KPIs)

• Guest satisfaction scores and online reviews
• Occupancy rate Rate (ADR)
• Revenue per Available Room (RevPAR)
• Operating profit and cost control
• Staff retention and engagement levels

Job Qualifications

• Bachelor’s degree in Hotel Management, Hospitality, Business Administration, or related field
• Minimum 8–12 years of hospitality experience
• At least 3–5 years in a senior5-star or luxury hotel
• Proven experience managing large teams and multi-department operations
• Strong leadership and people management skills
• Excellent communication and interpersonal abilities
• Deep understanding of luxury hospitality standards
• Financial acumen and budget management expertise
• skills
• Guest-centric mindset with attention to detail
• Proficiency in hotel management systems (PMS, RMS, POS)
• Flexible to work extended hours, weekends, and holidays