Head of Technical Support, APAC

P2P; Singapore; On-site; SGD 150,000 - 200,000; Full time

Job summary

A global technology firm is seeking a Director of Technical Support in Singapore to lead the APAC region. This position involves managing a team of engineers, engaging with enterprise clients, and ensuring top-tier support services. Ideal candidates will have significant experience in support services, a strong technical mindset, and a proven track record in Fintech or Blockchain. This role promises a dynamic work environment with opportunities for professional growth.

Qualifications

• 10-15 years of experience in Support Services or Professional Services.
• 3-5+ years of management experience; senior management or director-level preferred.
• Experience with Fintech, SaaS, or Blockchain technologies is a plus.

Responsibilities

• Lead incident management and operational excellence.
• Engage with top customers to ensure high-quality service.
• Mentor and guide teams on technical and non-technical issues.

Skills

Cross-functional program management

Client support issue escalation

Technical troubleshooting

Customer satisfaction focus

Education

Bachelor’s Degree or equivalent experience

Job description

A global technology firm is seeking a Director of Technical Support in Singapore to lead the APAC region. This position involves managing a team of engineers, engaging with enterprise clients, and ensuring top-tier support services. Ideal candidates will have significant experience in support services, a strong technical mindset, and a proven track record in Fintech or Blockchain. This role promises a dynamic work environment with opportunities for professional growth.