Head of Service APAC

Eos Na; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading industrial 3D printing company in Singapore is seeking a Service Team Leader to ensure the success of the service business across the APAC region. The ideal candidate will have significant experience in management and a strong focus on customer satisfaction. Responsibilities include overseeing service revenue, ensuring compliance with standards, and fostering a high-performing team. This role offers an exciting opportunity to shape the future in a collaborative environment.

Qualifications

• Minimum of 5 years’ experience in Layer Manufacturing or similar technology.
• Minimum of 3 years’ experience in a management position.
• Experience in regional exposure (China, India, Korea, Japan, and Europe) is a plus.
• Willingness to travel.

Responsibilities

• Responsible for the overall success of the service business in APAC.
• Oversee strategic, business, and operational management.
• Manage service revenue and P&L responsibility focused on revenue generation.
• Cultivate a customer-centric culture among Service teams.

Skills

Customer satisfaction management

Strategic management

Team leadership

P&L responsibility

Risk identification

Regulatory compliance

Revenue generation

Oral and written English

PC operating systems

Education

University degree or technical vocational degree

Tools

Microsoft Windows

Office programs

Job description

We, EOS - world market leader for industrial 3D printing, are looking for you to support our Service Team in Singapore.

At EOS, we're more than just a team; we're a community united by technology, where every action is a step towards meaningful change, and our independence is the cornerstone of our mission to make the world a better place for everyone.

Your Mission

• You are responsible for the overall success of the service business in APAC and the customer satisfaction in the region
• You will oversee and manage the overall aspects covering but not limited to strategic, business and operational management
• Service Revenue and P&L Responsibility with focus on revenue generation (e.g. through renewal of service contracts)
• Focus on metrics such as ROPI to monitor results, identify areas of weakness and implement improvements
• Identify and mitigate risks that may affect the service business, EOS and the customers
• Ensure compliance to regulatory standards covering but not limited to legal, ethical, and industry-specific specifications
• Planning/budgeting of overall service resources to ensure delivery of services meets EOS and customer expectations
• Cultivate a customer-centric culture amongst Service teams
• Hire, retain, and develop a high performing team
• Be the voice for Service APAC in advocating the needs and importance within the global organization, including strategic and future-oriented actions

Your Talents

• University degree or a technical vocational degree
• Minimum of 5 years’ experience in a Layer Manufacturing or similar technology.
• Minimum of 3 years’ experience in a management position.
• Experience in regional exposure (China, India, Korea, Japan and Europe) is a plus.
• Experienced in PC operating systems, Microsoft Windows and office programs
• Strong command in oral and written English
• Willingness to travel

Are you in?

We are looking forward to your application via our online system! If you have any questions, feel free to contact Alisa via [e-mail]

Please understand that we cannot accept applications by e-mail.

Our Vision:

Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world’s transition to Responsible Manufacturing.

Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years.

We work globally networked and prefer to think outside the box – and we’re looking for people who want to shape the future with us.

EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN.