Head of Operations and Support

Win-Pro Consultancy; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading consultancy firm seeks a Head of Operations and Support in Singapore to drive strategy and oversee IT operations. The role requires expertise in systems administration, quality assurance, and compliance with governmental regulations. Ideal candidates will demonstrate strong leadership and the ability to manage teams while enhancing service levels and operational efficiency. If you have a strategic mindset and a passion for excellence, this position offers the chance to lead a dynamic team.

Qualifications

• Experience in IT Operations and Support functions.
• Familiarity with enterprise architecture frameworks.
• Strong leadership and strategic management skills.

Responsibilities

• Drive vision and strategy for IT Operations and Support.
• Set direction for systems and database administration.
• Ensure compliance with quality standards and regulations.

Job description

Head of Operations and Support

Job Role Description

The Head of Operations and Support drives the vision and strategy for the IT Operations and Support functions. He/She sets the direction for systems and database administration, day-to-day IT support and operations, data centre operations and system and quality assurance through the delivery of services as per business requirements; controls costs and manages vendors. He is responsible for formulating strategies for service level agreements. He ensures compliance with organisation’s quality standards, international standards and government regulations. He is a leader with the energy and commitment to drive large teams toward achieving service level excellence.

He is familiar with enterprise architecture frameworks, database administration and systems, and application monitoring tools.

The Head of Operations and Support has a broad sense of perspective with the ability to influence key internal and external stakeholders. He is strategic in his approach to managing resources and developing capabilities within the team. He is effective in setting direction aligned to the strategic positioning of the business and the IT functions overall. He is able to impress upon the team the need to continuously improve service levels and increase efficiencies.