Guest Room Ambassador (Room Attendant)

UOL CLAYMORE INVESTMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospitality company in Singapore is seeking a Guest Room Ambassador to maintain cleanliness and uphold high service standards. The ideal candidate will have at least 1 year of experience in the hospitality industry and possess strong attention to detail. Responsibilities include cleaning guest rooms, handling service requests, and reporting maintenance issues. This position offers an opportunity to join a dynamic team committed to excellence.

Qualifications

• At least 1 year of relevant experience in the hospitality industry.
• Ability to work independently and in a team environment.
• Strong customer service and communication skills.

Responsibilities

• Clean guest rooms according to established standards.
• Perform general cleaning tasks using standard hotel cleaning products.
• Report maintenance issues and odd occurrences promptly.

Skills

Attention to detail

Adaptability

Time management

Job description

Roles & Responsibilities

Be part of an amazing team at PAN PACIFIC ORCHARD SINGAPORE to redefine hospitality and grow your hospitality career!

This Guest Room Ambassador (Room Attendant) is responsible for cleaning and maintaining guest rooms, guest corridor and service pantry to the standard set by the Hotel. To restock service areas and pantries with linen, amenities and other service requirements. He / she will be required to conduct their duties in a courteous, safe and efficient manner.

Our Expectations

• Clean guest rooms according to established standards, including making of beds, cleaning bathrooms, dusting, vacuuming, mopping and follow up on guest requests.
• Perform general cleaning tasks using standard hotel cleaning products as assigned and in order to adhere to health standards.
• Collect daily allocation of rooms and keys. Ensure worksheet is kept up to date throughout shift, and keys are signed out and kept securely.
• Clean and maintain corridors, service areas, replace amenities in guest room if necessary and disposes off rubbish correctly.
• Report promptly any maintenance issues to the Engineering Department and to their respective Assistant Executive Housekeeper.
• Report any odd occurrences, irregularities, carpet cleaning requirements, pest infestations, etc. to their respective Assistant Executive Housekeeper promptly to counter loss to the company.
• Provide Turn Down Service when required.
• Handle challenging situations with guests and resolve them diplomatically.
• Any other reasonable requests as per Executive Housekeeper or his / her delegate.

We are looking for a self-motivated individual who can work independently and take pride in delivering high standards of cleanliness and service. You should be detail-oriented, well-organized, and adaptable to the dynamic needs of our guests. If you have at least 1 year of relevant experience in the hospitality industry, we invite you to connect with us for a conversation.

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.