Guest Relations Executive / Assistant Manager

LLOYD'S INN PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A hospitality company based in Singapore is seeking a Front Desk Associate to handle check-ins, reservations, and guest inquiries. The ideal candidate should have a minimum GCE 'O' Level and preferably a Diploma in Hospitality or Tourism. Excellent communication skills and the ability to work in rotating shifts are essential. This role provides a great opportunity to engage with guests and ensure exceptional service delivery.

Qualifications

• Minimum GCE 'O' Level required.
• Diploma in Hospitality/Tourism preferred.
• Enjoy meeting and interacting with people.

Responsibilities

• Attend to check-in and guests' enquiries.
• Perform cashiering and check-outs accurately and efficiently.
• Responsible for handling room reservations.

Skills

Excellent communication skills

Customer service

Ability to handle challenging situations

Education

GCE 'O' Level

Diploma in Hospitality/Tourism

Tools

Property Management System

Job description

Responsibilities

• Attend to check in and guests' enquiries
• Perform cashiering and check-outs accurately and efficiently
• Responsible for handling room reservations
• Handle all incoming telephone calls and emails related to room reservations and front office
• Provide excellent customer service to guests
• Attend to challenging situations and perform service recovery if necessary

Requirements

• Minimum GCE ‘O’ Level
• Candidates with Diploma in Hospitality/Tourism or equivalent will be preferred
• Enjoy meeting and interacting with people
• Excellent communication skills both written and spoken
• Ability to work on 3-rotating shifts / flexible work arrangements
• Experienced in Property Management System and computer skills would be an advantage

Interested applicants, please send in your resume to [e-mail] for more details.

We regret only shortlisted candidates will be considered.