Guest Concierge Manager (MONTI)

1-SOLEIL PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A hospitality company in Singapore is seeking a dedicated Guest Concierge Manager to lead Front of House operations. The role involves ensuring top-notch service and smooth coordination with kitchen teams. Responsibilities include overseeing operations, managing reservations, and leading a team to maintain high guest experiences. The ideal candidate should have experience in guest relations management in F&B or hospitality, along with strong communication and organizational skills. A diploma in Hospitality or a related field is preferred. Competitive salary offered.

Qualifications

• Proven experience in FOH or guest relations management in F&B or hospitality.
• Strong knowledge of SOPs and reservation systems.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee FOH operations ensuring compliance with SOPs.
• Maintain high-quality guest experiences in service and cleanliness.
• Manage reservations and ensure smooth guest communication.

Skills

Guest relations management

Communication skills

Problem-solving

Organizational abilities

Sales awareness

Education

Diploma or degree in Hospitality, Tourism, or related field

Tools

SevenRooms

Chope

Quandoo

TripleSeat

Job description

MONTI is seeking a dedicated and experienced Guest Concierge Manager to lead our Front of House operations. In this role, you will ensure top-notch service standards, smooth coordination with our kitchen and bar teams, and strict compliance with 1 Group’s SOPs and health regulations. You will also be responsible for driving outlet performance and supporting 1 Group’s overall vision.

Job Responsibilities

• Oversee FOH operations, ensuring compliance with SOPs and local safety standards.

• Maintain high-quality guest experiences, focusing on food & beverage, service, cleanliness, speed, and table visits.

• Manage reservations across SevenRooms, Chope, Quandoo, and TripleSeat; ensure smooth guest communication via phone, email, and WhatsApp.

• Welcome, seat, and assist guests; handle inquiries and resolve issues professionally.

• Lead planning and execution of group bookings; coordinate menus, pricing, and deposits to achieve sales targets.

• Support marketing initiatives, promotions, and guest communications to drive revenue and foot traffic.

• Maintain guest databases, feedback collection, and reporting for management insights.

• Provide leadership, delegate tasks, and ensure team adherence to service standards.

• Conduct training on SOPs, product knowledge, and service excellence.

Job Requirements

• Proven experience in FOH or guest relations management in F&B, hospitality, or luxury outlets.

• Strong knowledge of SOPs, reservation systems (SevenRooms, Chope, Quandoo, TripleSeat), and guest service standards.

• Excellent communication, problem-solving, and interpersonal skills.

• Ability to lead, train, and motivate a team effectively.

• Strong organizational and multitasking abilities, with attention to detail.

• Sales and marketing awareness to drive group bookings and promotions.

• Flexible and professional approach to handling high-pressure situations.

• Diploma or degree in Hospitality, Tourism, or related field is preferred.