Front Office Excutive-Ji Hotel Orchard

H WORLD HOLDINGS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality company in Singapore is seeking a customer-oriented Front Office Executive for Ji Hotel Orchard. In this role, you will be the first point of contact for guests, ensuring seamless check-ins and exceptional service. Candidates must be proficient in both English and Mandarin, with strong problem-solving skills and a keen attention to detail. The ideal candidate should have a positive attitude and the ability to work in a team. This position may require working on rotating shifts, including weekends and public holidays.

Qualifications

• Proficient in Microsoft Office applications.
• Bilingual in English and Mandarin.
• Detail-oriented with strong interpersonal and customer service skills.

Responsibilities

• Prepare the workstation for each shift.
• Handle guest registrations, check-ins, and check-outs.
• Provide accurate information on hotel promotions and local events.
• Manage guest requests and coordinate follow-ups.
• Address guest feedback and escalate issues to management as needed.

Skills

Customer service

Interpersonal skills

Problem-solving

Bilingual (English, Mandarin)

Attention to detail

Tools

Microsoft Office

Job description

Job Overview:

We are seeking a customer-oriented and motivated Front Office Executive to join our team at Ji Hotel Orchard. As part of our Front Office team, you will be the first point of contact for our guests, ensuring a seamless check-in and check-out experience while providing exceptional service throughout their stay.

Key Responsibilities:

• Prepare the workstation and ensure all equipment and materials are ready before each shift.
• Handle guest registrations, check-ins, and check-outs in accordance with Service Quality Review standards.
• Stay updated on hotel promotions and local events to provide accurate information to guests.
• Adapt to operational changes while maintaining compliance with hotel procedures and service standards.
• Manage guest requests and coordinate with relevant departments to ensure timely follow-up and resolution.
• Address guest feedback and challenges, escalating complex issues to management when necessary.
• Collaborate closely with other hotel departments to ensure smooth daily operations and excellent guest experiences.
• Uphold high standards of grooming, professional conduct, and customer service at all times.
• Monitor hotel premises, report incidents (vandalism, accidents, suspicious activities, etc.), and respond appropriately to emergencies.
• Engage in continuous learning and self-development.

Requirements:

• Proficient in Microsoft Office applications.
• Must be proficient in both spoken and written English and Chinese (Mandarin)to effectively communicate with Mandarin/Chinese-speaking clients
• Only open to Singapore Citizens or Permanent Residents (PRs).
• Detail-oriented with strong interpersonal and customer service skills.
• Mature, meticulous, resourceful, organized, and able to work independently.
• A strong team player with initiative and a positive "can-do" attitude.
• Strong problem-solving and guest relations abilities.
• Able and willing to work on rotating shifts, including weekends and public holidays.