Front of House Manager

FOLLOW THE PONY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A boutique hospitality brand in Singapore is seeking a Front of House Manager to lead daily operations, mentor a team, and coordinate events and tastings. The ideal candidate will have experience in café or gelato settings, strong organisational skills, and a passion for delivering exceptional service. Join a growing brand that values creativity and attention to detail, while playing a key role in guest experiences and operational success.

Benefits

Creative collaboration opportunities

Work directly with founders

Qualifications

• Experience in café, gelato, bar, or boutique hospitality environments.
• Strong organisational and administrative skills.
• Confident leading a small team with empathy.

Responsibilities

• Oversee boutique operations from opening to closing.
• Supervise and mentor the FOH team.
• Perform daily and weekly administrative duties.
• Lead off-site activations and tastings.
• Maintain a warm, attentive service experience.

Skills

Operational management

Team leadership

Customer service

Event coordination

Job description

Front of House Manager — Mondo (Amoy Street, Singapore)

About the Role

Mondo is a gelato–coffee–cocktail bar built on craft, curiosity, and a deep respect for ingredients. We’re looking for a Front of House Manager who is both operationally sharp and creatively attuned — someone who can hold down the day-to-day with precision, while also driving events, tastings, and off‑site collaborations that shape how people experience the brand.

This role is hands‑on, people‑first, and suited for someone who thrives in a boutique, detail‑oriented environment.

Key Responsibilities

Daily Operations

• Oversee boutique operations from opening to closing to ensure smooth, consistent service.
• Uphold Mondo’s SOPs, hygiene standards, and service rituals across gelato, coffee, and cocktail service.
• Maintain a clean, organised, and welcoming boutique environment.
• Lead and participate in service — scooping, brewing, batching simple drinks, handling the till, hosting guests.

Team Leadership

• Supervise and mentor the FOH team through positive, clear communication.
• Train new staff in technical skills, service standards, and Mondo’s product knowledge.
• Foster a culture of hospitality, accountability, and teamwork.

Admin & Operational Essentials

Perform daily and weekly administrative duties:

• Inventory tracking & ordering (coffee, beverages, supplies)scheduling & rostering shift reports and incident logs
• Coordinate with the back‑end (kitchen,suppliers) to ensure stock, deliveries, and production timelines are aligned.
• Oversee opening/closing checklists and ensure SOPs remain current and followed.

Creative Projects, Events & Tastings

• Lead from discussion to execution of off‑site activations, collaborations, and tasting events.
• Coordinate logistics, staff planning, packing lists, and product quantities for events.
• Work with the team on creative presentation, set‑ups, and ingredient showcasing.
• Support content creation when required (behind‑the‑scenes, setup shots, day‑of event documentation).

Guest Experience & Service Excellence

• Maintain a warm, attentive service experience that reflects Mondo’s brand values.
• Resolve guest feedback with professionalism and initiative.
• Anticipate guest needs and read the floor to maintain flow and ambience.

Sales & Performance

• Review daily/weekly sales reports and identify insights to optimise product mix, staffing, and service flow.
• Track sell‑through rates of flavours, pastries, drinks, and suggest adjustments based on real data.
• Support the team in meeting boutique‑level sales targets.

Requirements

• Experience in café, gelato, bar, or boutique hospitality environments.
• Strong organisational and administrative skills.
• Confident leading a small team with empathy.
• Comfortable with both service work and back‑end operations.
• Interest in flavours, ingredients, and creative food culture.
• Ability to work evenings, weekends, and peak periods.

Work Schedule

• 5.5‑day work week
• Rotating shifts between opening & closing
• Availability for occasional off‑site events

Why Join Mondo

• Be part of a growing, design‑driven brand with a strong creative identity.
• Work directly with founders on flavour launches, collaborations, and events.
• Play a key role in shaping the guest experience and culture of the boutique.